HP Needs To Provide Printer Drivers For Windows 7 OS
One of the downsides of buying a new printer/scanner/fax/copier from a great company – HP – is that it has yet to provide drivers to run these machines on the new operating system.
HP says it will have drivers for Windows 7 soon. Why don’t they have them already. Its not exactly breaking news that Microsoft would be providing Windows 7 in late October. Its now November.
I purchased a HP Officejet J4580 All-in-One Printer, Fax, Scanner, Copier from Costco, which worked fine with Vista, but when I upgraded to Windows 7, guess what? Doesn’t work.
So I either do a work around and use a laptop with the HP printer or take the unit back to Costco and get a refund. Neither choice is to my liking.
I hope everyone who has a similar problem lets HP know about. HP is too good of a company to be sleeping through this.
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4 Responses for “HP Needs To Provide Printer Drivers For Windows 7 OS”
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Suggestion: First, disconnect the printer from the Windows 7 machine. Second, open the Printers folder, and delete the printer (have it delete all associated files). Next, shut down the computer and restart it, making sure the printer doesn’t reappear. Next, connect the printer. Windows 7 may recognize it on its own … fresh, not as a former Vista device … and install it using the generic HP drivers that came with Windows 7.
Not an ideal solution, but if it works, it’s better than swapping machines to do your printing.
You are right about HP knowing better, however, the plan was that HP’s existing printers be covered by the generic drivers that Microsoft included in Windows 7. The Vista-to-Win7 upgrade process does not always do this correctly, though, and if the printer has ever been installed on the machine, might not install correctly later on, due to the presence of residual files left behind on the system.
For the record, when I ran pre-release versions of Win 7, I had no trouble with any HP printers I connected to. These included a Laserjet 5M and a Deskjet 4260 (i.e. both business- and consumer-grade models).
My HP didn’t have a driver either and I did just as PsiCop suggested and when it was added back it even listed as the correct model # and not the generic label. There’s also information about Win7 and lack of drivers on the HP website and they do give alternate drivers to download that will work for a driverless printer. There’s also instructions on how to use the alternate drivers (you’ll want to make sure you have them on another machine available to you or print them on the Vista machine before starting the install on the Win7 machine).
Thank you so much PsiCop
Your suggestion worked
The Dog