http://ctwatchdog.com/2010/01/21/vonage-agrees-to-pay-3-million-in-restitution Fri, 30 Jul 2010 02:05:21 +0000 hourly 1 http://wordpress.org/?v=3.0 http://ctwatchdog.com/2010/01/21/vonage-agrees-to-pay-3-million-in-restitution/comment-page-1#comment-10478 dorothy berni Tue, 20 Apr 2010 07:12:41 +0000 http://ctwatchdog.com/?p=4546#comment-10478 just to advise you iam a senior 68 years old I signed up with vonage april 14th 09 and called them on april 14 2010 to concel my service the phone service was terrible. Elaine one of their reps told me to call back then and i wouldnt be charge a fee. Well I called back got aother rep mary told her what elaine stated and she told me no it would cost me 48.00 for breaking a two year contract. I told her I had lung cancer only needed the phone for doctors and family. she said if you signed before or after april 07 and after may 29th then it would not cost me. she told me to read the terms of service. I told mary its very hard to understand the terms its about a block long. I said you advertize on the net 6 month or 1 year contract that is what I signed up for not 2 years. So I spoke to another rep. and his name is james he told me the samething and that elaine made a mistake. They went right into y cking acct and took 48.00 which, Im trying to get back . there service was terrible had to send their equip back in may because drop calls , couldnt talk to anyone cutting out. so can you tell me how to go about it im in fl just to advise you iam a senior 68 years old I signed up with vonage april 14th 09 and called them on april 14 2010 to concel my service the phone service was terrible. Elaine one of their reps told me to call back then and i wouldnt be charge a fee. Well I called back got aother rep mary told her what elaine stated and she told me no it would cost me 48.00 for breaking a two year contract. I told her I had lung cancer only needed the phone for doctors and family. she said if you signed before or after april 07 and after may 29th then it would not cost me. she told me to read the terms of service. I told mary its very hard to understand the terms its about a block long. I said you advertize on the net 6 month or 1 year contract that is what I signed up for not 2 years. So I spoke to another rep. and his name is james he told me the samething and that elaine made a mistake. They went right into y cking acct and took 48.00 which, Im trying to get back . there service was terrible had to send their equip back in may because drop calls , couldnt talk to anyone cutting out. so can you tell me how to go about it im in fl

]]> http://ctwatchdog.com/2010/01/21/vonage-agrees-to-pay-3-million-in-restitution/comment-page-1#comment-6098 karen cain Wed, 10 Feb 2010 00:02:17 +0000 http://ctwatchdog.com/?p=4546#comment-6098 when i tried to cancel my service i had to spend almost an hour trying to make understand vonage that i dont needed them anymore, they did not want to take a No as an answer i had had to be very rude and yell at them. when i tried to cancel my service i had to spend almost an hour trying to make understand vonage that i dont needed them anymore, they did not want to take a No as an answer i had had to be very rude and yell at them.

]]> http://ctwatchdog.com/2010/01/21/vonage-agrees-to-pay-3-million-in-restitution/comment-page-1#comment-4944 Tweets that mention Vonage Agrees to Pay $3 Million In Restitution | Connecticut Watchdog -- Topsy.com Thu, 21 Jan 2010 19:57:32 +0000 http://ctwatchdog.com/?p=4546#comment-4944 [...] This post was mentioned on Twitter by lburns214 and Paul H. Begemann Esq, George Gombossy. George Gombossy said: Vonage Agrees to Pay $3 Million In Restitution http://bit.ly/7JH4kF via @AddToAny [...] [...] This post was mentioned on Twitter by lburns214 and Paul H. Begemann Esq, George Gombossy. George Gombossy said: Vonage Agrees to Pay $3 Million In Restitution http://bit.ly/7JH4kF via @AddToAny [...]

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