As an Apple stockholder, owner of three Mac products, and a business customer, I was frankly stunned this morning when I call Apple Tech support for appears to be a new common issue on iPads and iPhones attempting to receive their emails through Microsoft Exchange.
Starting yesterday morning neither my iPhone 4 or my iPad 3G would receive or send emails.
Despite rebooting, reinstalling the OS, nothing worked. I called GoDaddy.com, the company that hosts my websites and the emails service, and it insisted that it was an Apple issue and there was some new patch that needed to be installed.
I found Internet references, tried to follow directions, didn’t work. So this morning I contacted Apple phone support. The customer service rep said I had to pay for it. I said I should not have to pay for it since it appears to be a systemic problem with Apple products. When I did not get anywhere with her I asked for her supervisor.
The conversation with Jeff, the supervisor, was pleasant enough initially until he asked me how I know about the patch. I told him that GoDaddy.com told me. He started laughing like I was a moron. I started losing my cool at that point, explained that its not particularly funny since I did see comments on the patch on the Internet, I am a business customer, run my consumer business from Apple products. He hung up on me. My file number is 190940705 if any is interested.
I now will go to the Genius Bar to get the problem fixed, but the warm and fuzzy feelings I had for all Apple product and its stock, suddenly turned into a bad taste in my mouth.
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