Perhaps playing games with the wife of the named partner in a major Connecticut consumer law firm was not the best tact for Delta to take.
Robert A. Izard of Izard Nobel LLP today filed a suit against Delta Airlines in Hartford Superior Court accusing the firm of falsely advertising that it provides the best fare every day. The firm is a key advertiser on CtWatchdog.
The suit says that when Izard’s wife Susan called Delta last June to book a flight to Israel in business class she was told that the guaranteed lowest price for the day was more than $3,000 if purchased an economy ticket and used her airline points to upgrade to business class.
Susan Izard lacked sufficient SkyMiles in her own account to upgrade, so her husband transferred 27,000 SkyMiles from his account to Susan Izard’s account.Delta charged the West Hartford couple $300 for the transfer.
After the transfer, Susan Izard said she pressed the representative on whether she really got the best price being offered that day.
The suit claims that the airline representative finally conceded that if she had purchased a business class ticket directly, it would have been for $2,692.69, including all taxes, cheaper than the economy class ticket.
“Defendant’s representation that the economy class ticket at a cost of over $3,000 was “Today’s Best Guaranteed Fare” was false and misleading,” says the suit.
While the suit does not seek class action status, Wayne Boulton, an attorney with the West Hartford firm who actually filed the suit, said it could be changed if the firm discovers that others were also not provided with the best price of the day by Delta.
Delta had no immediate comment on the suit which can be viewed below.
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