Nancy Shapiro of Middletown is one of the hundreds of people whom Sirius XM tried to take advantage of by billing for a contract she did not need or want, and had not requested.
When she purchased a new Buick LaCrosse, it came with a standard three-month trial subscription to Sirius XM Radio – a product I will buy with my next car.
And when the trial period ended on March 30, Shapiro contacted the company to get a regular subscription, like she had on her previous car, paying about $44 every three months.
But when her credit card bill arrived in May, she discovered she had been charged $488.86 for a lifetime subscription (the lifetime of the car).
“I contacted the company to dispute the charge,” she wrote me in an email asking for my help. “I was immediately told that the subscription was nonrefundable. I explained to the customer service representative that I had not signed up for this and when I received the same response, I spoke with a supervisor.” Next page
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- Ct Consumer Complaint: Sirius Continues Charging For 18 months After Cancellation
- XM Radio Promises To Stop Misleading Advertising And Improper Billing And Provide Restitution
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