After spending more than $1,700 for a MacBook Air, $249 for AppleCare support, Farmington resident Judi Gordon expected better telephone assistance than she received. Switching from PC to an Apple product, Gordon needed help in figuring out some of the differences in their operating programs. With a baby at home, driving to an Apple...
Do you know what the most dangerous word for consumers is? FREE . More people have been cheated out of money by those four letters than any other marketing tactic that I can think of. We all are wired to salivate when we see or hear the word free. All logic and rules of...
At 81-year-young Jacqueline Dagenais of Bristol is sharp as a tack and is not the kind of consumer you can fool. Just ask the Bristol Water Department. Dagenais, a retired insurance worker, couldn’t figure out why her quarterly water/sewer charge increased by more than 50 percent last summer. She knew she didn’t use any...
Denise Talbot was right to worry about an email she received recently telling her that her computer spam filter program needed to be renewed. Looking at the email from AVG, she noticed that the word license was misspelled, and there was a second typo, making her suspicious and asking my opinion on whether it...
