Air

Air carrier On-Time, Baggage Handling Performance Improved in January

April 2, 2012
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Air carrier On-Time, Baggage Handling Performance Improved in January

There’s some good news on airline performance. With good weather and a lot of other factors, January flights being on time were up strongly from a year before (although down from December), less baggage was misplaced, there were no 3- and 4-hour hour tarmac waits, etc. Credit the airlines and tip your hat the...

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‘Buy Now, Save Later, Too’ Is an Important Travel Development

March 26, 2012
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‘Buy Now, Save Later, Too’ Is an Important Travel Development

In the highly complex world of buying travel services on the web, there’s an important new development showing up that can turn the game on its head. Already for car rentals and now for hotels websites have been launched that can lower the price even after we’ve bought the deal. AutoSlash.com promises the consumer...

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DirectAir Consumer Complaint: Lousy Customer Service

March 9, 2012
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DirectAir Consumer Complaint: Lousy Customer Service

By Linda Lee from Marstons Mills, MA. On March 4, 2011, I purchased 5 tickets from Direct Air on their “Friends and Family” promotion which was an offer to purchase the ticket now and use them anytime during the following year. You did not have to say who, when or where the tickets were...

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Citibank Tells IRS That Your Frequent-Flier Miles Are Taxable Income

January 29, 2012
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Citibank Tells IRS That Your Frequent-Flier Miles Are Taxable Income

Frequent-flier miles clearly have value–why else would people want them? But do they also represent taxable income? Citibank seems to think so. It’s sending tax forms to people who received thousands of miles as a reward for opening a checking or savings account. Those forms value each mile at about 2.5 cents and list...

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