Recently disappointed when I opened my Comcast bill and noticed that for the first time since the conversion over to digital several years ago they are now charging everyone for every digital transmission adapter box in their home.
When we were all forced to convert to digital, for those with expanded cable or above, COMCAST (unlike Cox Cable) required a digital transmission adapter box for each TV. COMCAST provided FREE (with the migration) for each household up to 3 boxes with the indication that their would be a charge for each box above 3. Fair enough since the only purpose for the box was to interpret the signal when they move channels around. A year and a half ago they moved additional channels around and now required even those consumers with even just the basic plan (like many seniors) to install a Free digital transmission adapter box in order to receive their channels.
Well guess what! Now that they have everyone in their territory, most of which with multiple TV’s, fitted with the COMCAST required digital transmission adapter boxes COMCAST has decided to charge $1.99 for every single box in every home. What they indicated would be FREE (and this was all in their literature as part of the migration) is now being charged for and that is a lot of revenue for them and expense to the consumer when you multiply the number of households by the number of DTA’s.
I called COMCAST to complain and every person sympathized and understood (REALLY?). They said that the charge is now a legitimate charge and that they never specifically said that the DTA’s would be free forever, just free. Guess they left something out.
They have had many fee increases since the migration. This is just another avenue, that may not be under the oversight of the utility commission that they can extract additional ONGOING year to year revenue otherwise they would have incorporated the increase into the normal service increases.
While this hits all of the consumers in their wallets within their territory it hits those thousands of Seniors that are on fixed incomes even harder. This is a new charge that should not have been put on the backs of the consumers, especially since it was originally communicated as “FREE” for which I am extremely disappointed. If we had the option to convert over to Cox cable, which has no such requirement, it would be done in a heart beat but it is not available in the COMCAST territory.
Comcast’s advance communication to date on this subject has been poor to date. I feel that they are simply instructed to blow smoke an indicted that YES it is now a legit charge…………Sorry.
There may be nothing that you can do but I do think this affects thousands of people in the state of Connecticut and was a situation that was mis-represented.
When we began moving markets to full digital distribution in 2008, we provided up to two digital adapters (DTAs) at no additional charge to customers with Standard/Expanded Basic Cable.
In addition to providing customers with additional channels – including History International, Biography, C-SPAN 3, G4, Sprout, Bloomberg News and Hallmark Movie Channel – at no change in price, DTAs also provided customers improved picture quality.
The deployment of DTAs allowed us to increase the number of HD channels from about 30 to as many as 100 channels and faster internet speeds.
We are also beginning the deployments of HD-DTAs which will provide customers a less expensive way to access HD services on additional outlets, as well as deployments of an interactive guide for the DTAs.
Bringing these enhancements to our customers requires significant investment, and we feel the nominal fee now being implemented for DTAs appropriately reflects the additional value of the service.
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