Comcast has been playing cute over the issue of whether it would credit customers who did not receive service as the result of the October storm that knocked out power to 800,000 of Connecticut homes.
Comcast, the largest cable provider in Connecticut with the most to lose, for days said it would only reimburse customers who still did not have cable, Internet or phone service 24 AFTER their electricity was turned back on.
After state Attorney General George Jepsen applied a little pressure, Comcast reversed its position and said it would reimburse customers for every day they did not have service as long as the customer contacted Comcast. And it then played the game of Russian history, by claiming that it was always its position, despite emails I received and published from its Connecticut spokeswoman.
I thought the issue was finally set until I received an email from Mark Connolly who told me he was without service from Comcast for 14 days and was only offered $20 off his normal $220 monthly bill.
“I have been requesting a pro rata credit since Dec 2nd for 14 days without Comcast service (phone, internet, cable). Emails, chat online and phone calls. A complete runaround by Comcast Customer Service. Online chat claims only $20 in credit authority. “Escalated” billing dispute phone call claimed they lacked authority. They are ignoring the statute (16-333e) which manadtes a pro rata credit,” he wrote me.
“Their lines were down on my street from October 29th to November 11th. They did not come out on November 11th until I called in a requested a service appointment. I told them that I had two neighbors with cable lines down as well and they insisted they had to call in themselves for their own appointments to re-hang the lines! Ludicrous.”
“I filed an online complaint with CT DPUC and sent complaint notices to Senator Blumenfeld and AG Jepsen’s offices today. George– it is not the $112. It is the arrogance and attitude of this particular company. AT&T and Cox have stepped up. Comcast is stonewalling the issue of credits and is keeping millions in unearned revenue. ”
I contacted Kristen L. Roberts,Vice President, Public Relations and Community Investment for Comcast’s Western New England Region, and she immediately made things right for this customer.
“I just finished speaking with Comcast’s executive office– they extended a $100 credit based upon a level of $220 in my base services before taxes. That is an acceptable proration for 14 days out of service.”
So if you did not receive credit for your television, Internet or phone outage, make sure you ask for it and if anyone gives you a hard time, let me know at email@example.com.
- Comcast Refuses To Credit 15-days Loss Of Service
- Comcast Backs Down And Now Says It Will Give Credit For Ct Storm Outages
- Comcast Still Jerking Ct Customers Around About Giving Rebates From Storm
- Comcast Customer Service Sabotages Company
- Demand Cable And Phone Companies Credit You For Outage, They Will Try To Resist
- Ct Consumer Complaint: Comcast Cable Installation Less Than Professional