Fran and Karen Murack just discovered that they could get a refund for the five days they had no service in November from Cablevision.
But when the Torrington couple contacted the cable company the answer was, Sorry, Too Late.
“I read your column in the Torrington Register last Sunday and had an opportunity to call our cable company (Cablevision) tonight because of an issue with our box,” they wrote me yesterday.
“At the end of the call when they asked the normal “is there anything else we can assist you with?” I thought to ask how I could get credit for the 5 days we didn’t have power or cable after the October storm.
“Mike” checked “the record” and said because we didn’t call in the problem at the time of the interruption we are not eligible for a credit. So, because I failed to call in when I had no power they can charge me for no service. Doesn’t make sense.
I contacted Cablevision last night, and as of this morning, no response. I also sent their email to the Connecticut Attorney General.
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Hi George – after receiving an email by the Asst Atty General asking for my Cablevision Info, “Brandy” from the “Corporate Escalation Desk” of Cablevision left a message for me to call and I did today. She apologized for the “mix up” when I asked for a credit last week and said she has applied a credit to our acct for the 5 days in Oct we didn’t have service. My tongue still hurts from biting it but I took the high road and kept my sarcasm to myself. And I still have her direct number.
Thanks for your support – you have the power of the pen. Use it wisely.
Fran & Karen Murack