Mortgage Complaints Can Now Be Filed With The Consumer Financial Protection Bureau

December 13, 2011
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I can’t promise you that it will do any good, but if you have a complaint with a financial institution about your mortgage, try filing a complaint with the Consumer Financial Protection Bureau.

An online form can be found on its Web site here complaints about mortgages.

“The online form lets consumers choose a category from a drop-down menu, like problems in the application process or encountering difficulty making payments. It asks them to describe their problem in their own words, and to specify what they are seeking as a solution. Borrowers can also upload supporting electronic documents and submit them with the form. Once the complaint is submitted, the agency forwards it to the lender and gives borrowers a tracking number so they can monitor the progress of filing,” says the New York Times.

“If you need help filling out the form, you can get help through an online chat function from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday. Home loans are likely to provide ample fodder for complaints.  A recent analysis suggested the country is not even halfway through resolving the foreclosure crisis. The agency is moving ahead with this initiative even as its proposed director, Richard Cordray, a former attorney general of Ohio, is the subject of a contentious confirmation battle in Congress.”

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