Rhode Island Camper Deal Too Good To Be True

Carl of Southington thought he had a heck of a deal on a new camper he found advertised in Rhode Island.

It was just what we wanted, a 2013 22-foot Keystone Premier for $21,815.dont_copy

And based on telephone calls with the salesman at Flagg RV, he was going to get $8,000 for his used camper.

All he needed to close the deal was less than $15,000.

Just one slight hitch: there was still $12,000 owed on his old camper.

Carl drove up to North Smithfield dealership and signed the contract, which did note that the trade-in camper had not been paid off. The salesman also signed the contract which stated that the $8,000 offer for the used camper was contingent on an inspection. It also said the total cost to Carl would be $14,717.25.

“When I called two days later and spoke to the finance person I told him information on who holds my current loan so he can get an exact payoff amount. He called me back and told me what the payoff was and I said ‘ok so the check I have to bring with me is going to what total?'”

“He told me $26,717.25 at which time I was stunned.”

“What I thought was a deal (Purchase and Sales agreement signed, deposit given) was all a mistake,” he complained to CtWatchdog. “That the signatures of the sales person and myself meant nothing.”

I decided to look into it to see if it was a bait and switch deal.

First I checked the Better Business Bureau site bbb.org and found that the dealership had an A+ rating. That is not necessarily proof of good customer service because BBB Accredited Businesses are given a break at many bureau chapters to encourage them to pay the yearly fee. But there was only one complaint that the BBB said it had received in the past three years.

I then checked the Internet for other complaints against Flagg and found about a dozen covering several years and three of their dealerships. I did not see a complaint similar to what Carl experienced.

So then I called the company and spoke with sales manager Steve Flagg.

“Our salesman made a 100 percent mistake,” Flagg said in a telephone interview. “I apologized, but that is all we can do.”

My take on this issue is that both the business and the customer were at fault. Carl should have realized the loan on his camper was not included and the salesman should have also noticed it.

I think Flagg would have done his business a favor by offering to pay for Carl and his wife dinner at a nice restaurant.

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6 Comments on "Rhode Island Camper Deal Too Good To Be True"

  1. So, Carl tried to rip off this dealer? Yeah, dealer made a mistake but really, Carl came here for what purpose? To explain how dishonest he is? Wow, how low and dumb can you go.

  2. I have to agree with John P. As much as I dispise car dealerships (and I lump campers with them) this is someone complaining that they were not able to take advantage of the dealerships initial mistake. This is not the dealership trying to sneak in the undercoating per se.. To complain to this site about it actually doesn’t really amaze me much from what some people do…

  3. While I agree with the above comments, I am frustrated by the paperwork that companies have you sign. It gives the companies all the power. If you change your mind, they hold you to the sales agreement. But in this instance, despite the error, they are not liable for the sales agreement?? THAT’S why there are some many consumers that get taken… I’d file suit based on the signed agreement and take the dealer to court. They should know better, being the ‘professionals’ with an A+ rating for business dealings.

  4. SomewhereinCT | February 24, 2013 at 2:55 am |

    This guy is totally full of it. He knew that he owed far more on his current camper than what the dealership was going to give him in trade. How could anyone in their right mind think the dealership would pay that debt for them AND discount a brand new trailer 10 grand. He though he was getting the deal of a lifetime? Nope, he really thought he was getting a STEAL. There was no flim flam, he knew exactly what he was in for.

  5. oscar da grouch | February 24, 2013 at 3:28 pm |

    spoke to the finance person I told him information on who holds my current loan so he can get an exact payoff amount.

    Carl need a calculator and the “total payoff amount is ” the key word is total…

    using rounded number taxes not included
    22,000 new camper + 12 loan pay off = 32,000
    32,000 – 8,000 trad in value = 24,000

  6. Really? Do you work for the dealer? Your sales person says 21k for the camper 8k for your camper and this guy drives out of state based on that statement and the sales person writes it up exactly that way and you say Carl is ripping them off? More like they hired a salesperson who didn’t know what they were doing and they say oh yeah he made this guy drive all the way up here because he didn’t know what he was doing. They are admitting he made a mistake but you say Carl is ripping them off? You want to make sure you get your bonus check this month?

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