Samsung Computers Improve In 2012 While Acer Slides In Latest Survey

July 30, 2012
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The results are in for RESCUECOM’s 2012 Q2 Computer Reliability Report; Samsung rises to the top, while Acer struggles!

“As we indicated at the beginning of 2012, Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable,” stated David Milman, CEO of RESCUECOM. “While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits.”

Rescuecom’s report includes all manufacturers with a market share of at least one percent and is a significant resource for PC purchasers as well as computer marketers and specialists.

Computer Reliability Report scores for 2012 Q2 are:

1. Samsung (422)

2. Lenovo/IBM (255)

3. Asus (159)

4. Apple (130)

5. Toshiba (117)

6. HP/Compaq (109)

7. Dell (79)

8. Sony (49)

9. Acer (28)

 

The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

In analyzing the computer reliability scores for the second quarter of 2012, we see the PC market shifting in response to the economy and the increasing popularity of tablet computers. The tablet computer and the expected release of Windows 8 in the fall of this year are of significance in the decrease in overall PC shipments when compared to last year’s figures. Apple has made significant market share gains over the last two years, yet the need for computer repair for Apple computers has caused this manufacturer to only rank third or fourth in Rescuecom’s 2011 and 2012 computer reliability studies. Over several quarters, Lenovo/IBM has performed well on the Rescuecom Reliability Report, while Toshiba has declined.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

Manufacturer

U.S. Computer Market Share (Percentage Share of computers shipped) RESCUECOM Computer Repair Shares (Percentage of service calls to 1-800-RESCUE-PC) Computer Reliability Score
Samsung

1.1%

0.3%

422

IBM/Lenovo

8.0%

3.1%

255

ASUS

4.6%

2.9%

159

Apple

11.6%

8.9%

130

Toshiba

6.3%

5.4%

117

HP

25.8%

23.7%

109

Dell

22.4%

28.4%

79

Sony

1.3%

2.6%

49

Acer

7.0%

24.7%

28

1 – The computer repair share percentages and computer reliability score does not include “Other” computer manufacturers. This change does not affect the order of the ranking. “Other” is defined as all manufacturers that have below 1.0% market share.

2 – Market share numbers are provided by IDC.

 

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman
CEO

Rescuecom
david@rescuecom.com
1-315-882-1100

 

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