Sears used to have a solid reputation for selling well made appliances under its Kenmore brand as well as from other manufacturers.
That reputation is being mangled with the critical part of any appliance business – service, including delivery and installation.
The latest horror story came from Simsbury resident Arlene Horenstein who in November purchased a refrigerator at Sears’ West Hartford store at Corbin Corners for $1,400 including delivery and installation.
She was told the KitchenAid refrigerator she had picked out was in stock and she would get it in a few days.
But the refrigerator was not in stock, which she figured out when Sears kept cancelling promised deliveries. For her inconvenience she was told she would receive a $69.95 credit, representing what normally is the delivery charge. YOU CAN SEE THE DETAILS OF THE LOG HORENSTEIN KEPT.
When it finally arrived in mid-December, she noticed a large scratch after the old refrigerator had already been removed. She demanded a new refrigerator and told Sears she had not been given the $69.95 promised credit. She was then promised a new refrigerators and $100 credit instead of the $69.95.
But the men who installed the refrigerator apparently failed to connect it to the water line properly, which she only noticed two days later.
By then the leaking water had caused $30,000 in damage to her home. Her home insurance covered $29,000, leaving her to pay for the $1,000 deductible. PAGE 2
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