“Secret Backdoor” Telephone Numbers For Bigwigs At Banks, Credit Card Companies Who Have The Power To Help

January 17, 2010
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A big thanks to www.myfico.com for gathering and continuing to update backdoor telephone numbers that get you directly to credit analysts, credit departments, account managers and account specialists who have a lot more power in making decisions to help you with a credit problem.

A “backdoor number” is one that gets you past front-line customer service reps who most of the time have little power to help you.

If you have a new backdoor number to add to this list please contact us and, of course, www.myfico.com

Another great site for secret company phone numbers is www.gethuman.com, where you can find hundreds of secret company phone numbers, the list grows daily with help from people like you.

Last Update: 10/29/09 for the backdoor numbers

AmEx Oasis Program: 888-232-3261

American Express Credit Bureau Unit: 800-874-2717. Must have a current credit report before calling. They will ask for the account number from the credit report, which is different than your card number.

Barclays/Juniper: 866-750-6031 (Corp. Offices)

Best Buy: 888-237-8289 (customer care)

Best Buy: 800-365-0292 (CSR)

Best Buy App Status: 800-811-7276

Best Buy Store Card: 800-305-0533

BofA Acquisition Dept.: 888-645-6733 (new app recon)

BofA: 800-732-9194

BofA: 800-421-2110 (product change, poss. for cli)

BofA: 888-260-4696 (secured accts.)

BofA: 800.824.5895 (secured & partially secured accts.)

BofA: 800-718-6072 (Credit analyst)

BofA: 800-881-4730 (Loan Dept.?)

BofA Credit Dept. Fax: 888-500-6270

BofA/FIA: 888-831-4181; 866-421-8071 (Credit analyst)

FIA: 866-421-8153 (credit analyst)

BP/Amoco App Status: 800-365-6204

Cap1: 800-625-7866 (Account Specialist)

Cap1: 800-951-6951 (cust. relations)

Cap1: 800-548-4593 (application department; status)

Cap1: 800-889-9939 or 800-625-7866.(Account Specialist)

Cap1: 877-513-9959 (Account Retention?)

Cap1: 800-427-9458 (Fraud department. They take ALL calls seriously!)

Cap1: 800-258-9319 (Debt Recovery)

Chase: 800-432-3117 (App status)

Chase: 888-270-2127 (App recon)

Chase: 877-781-3109 (combining & product change)

Chase: 888-245-0625 (Credit Analyst – Recons)

Chase: 800-945-2004 (WaMu CC Prod. Change) <— (as of 09/02/09, some have posted that PCing former WaMu cards is no longer possible, so YMMV)

Chevron/Texaco Biz Card App Status: 888-243-8358

Citi: 888-201-4523 (New App Approval Status)

Citi AA: 888-662-7759

Citi App Status: 800-645-7240, 800-288-4653, 800-750-7453

Citi: 800-444-2568 (Retention Dept.)

Citi: 866-927-7841

Citi: 800-763-9795 (Credit Dept.)

Citi Credit Bureau Dispute Fax: 866-548-5614

Discover: 888-676-3695 (Recon)

Discover: 800-347-2911 (Retention Dept.)

ExxonMobil Biz Card: 800-903-9966

FIA: 866-421-8153 (credit analyst)

GEMB: 877-294-7541 (escalated help desk)

Home Depot MC (Commercial): 800-720-0649

Hooters: 801-545-6705, 800-850-4668

HSBC: 866-574-4421 (App Status)

HSBC: 866-719-3897 (Credit Analyst?)

JC Penney: 800-542-0800

Juniper: 866-408-4064 (Credit Analyst)

Juniper/Barclays: 866-750-6031 (Corp. Offices)

Key Bank: 888-201-4523 (App status)

Key Bank: 800-254-2737

Key Bank MC: 800-288-4653

Keybank Credit Research Fax: 216-357-6404

Lowes: 800-445-6937 (App Status)

Lowes: 866-232-7443 (Biz Acct. Underwriting)

Lowes Fraud/UW: 800-444-1408

Macy’s: 800-627-2909 (Credit Dept. – new credit, inquiries on upgrade to Visa, credit reporting issues)

Macy’s: 800-543-9617 (Recovery Services)

Meijers MC: 801-517-5560

National City: 800-762-0974 (Credit Dept.)

Orchard: 800-395-6090 (May get answered in Spanish by bilingual CSRs. If this happens and you don’t speak Spanish, either try again later or try saying “Habla ingles?” or “Ingles, por favor” to let them know you’re an English speaker).

Philips 66: 866-289-5630, 800-610-1961

Sam’s Club: 800-301-5546, 866-246-4282 (Underwriting)

Sears: 800-599-9710 (App status)

Shell Fleet Card: 800-223-3296 (App status)

Shell: 800-223-3296, 866-438-7435

Shell: 800-377-5150

Staples: 800-767-1291, 800-282-5316

Sunoco Corp. Card: 800-935-3387, 800-278-6626

Sunoco: 800-310-4773

Target Biz Card: 800-440-5317

Tiffany: 800-770-0800

US Bank: 800-947-1444, 800-685-7680 (Underwriting)

Valero: 877-882-5376

Wal-Mart: 800-301-5546

Wal-Mart Underwriting: 877-294-7548

Wal-Mart Underwriting (GE Moneybank): 1-866-419-4096

WaMu CSR: 800-356-0011, or 800-280-9441

WaMu: 888-687-2273 (Apps/New Accts)

WFNNB: 614-729-5000

Wright Express: 888-743-3893

Please use these phone numbers responsibly. Act professional and civil when you call, lets not screw things up for others.

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5 Responses to “Secret Backdoor” Telephone Numbers For Bigwigs At Banks, Credit Card Companies Who Have The Power To Help

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  3. Howard Ring on January 29, 2010 at 8:01 am

    Thanks Again George !!!

    • George Gombossy on January 29, 2010 at 8:07 am

      Thank you for taking the time to comment. George

  4. Elaine on March 13, 2010 at 1:47 pm

    Thank you George! As always, you are on top of items of interest! I’m passing this and other articles on.

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