The following is one of several recent complaints I have had about bills from Connecticut Light & Power, including about unusually high bills from vacant homes people moved from. I forwarded them to the Attorney General and to CL&P.
-Matthew & Colleen Harrak
We just received our August electric bill and was shocked to find that it totaled $543.32. We recently moved into our new home at our current address in Torrington from Waterbury, CT.
While we lived there for 3 years and had to set up a Budget Pay account because of how much energy we seemed to be using. We had them come out and test the meters, test the breakers and even switched to a new provider without any luck. CL&P insist everything is correct even though we only lived in a 1,180 sq foot apartment.
On May 20th, we were contacted by CL&P to pay double our budget payments in order to “settle up” our account. We paid $329.67 on 6/21 with the understanding that our account was now caught up.
A few days ago we received our final bill from our old address noting that not only that the budget plan had been removed but also over $500 in charges for an apartment that was unoccupied as we have moved into our new address. Our bill for usage from 5/19/2010 through 6/18/2010 was $265.93, then from 6/18/2010 through 7/20/2010 was $416.45. Our final charges from 7/20/2010 through 7/26/2010 was $29.94. This is a total of $712.32 we posted a payment for $169.00 on 7/19/2010 which brings you to a balance of $543.32. This current bill is impossible for us to pay in full and utterly confusing on how an unoccupied apartment could use that much energy.
We’ve been trying to contact everyone we can in order to figure out how this could be possible and what we can do as we’ve run out of options. And with a new mortage and a baby on the way, it feels like we’re just throwing away money.
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