Ct Humane Society Board Makes Minor Changes

May 13, 2010

In response to unprecedented criticism and state and federal investigations, the board of directors of the Connecticut Humane Society says it is reforming its practices.

The changes were announced last weekend to volunteers and staff  at what was called a “volunteer town meeting.”

The biggest change was to limit terms of board members to five years, but it apparently starts now, so board members like Chairman Chris White, who has already served for 15 years would be able to run the charity for 20 years.

And after five years they can return to the board one year later.

The following is an email sent out giving minutes of the meetings. I can assure you that some who attended the meeting or know the facts will be adding comments to the spin included in the minutes.

From: “Melissa Zaluski” <MZaluski@cthumane.org>

Date: Wed, 12 May 2010 13:56:57 -0400

Subject: Volunteer Town Meeting Notes

Hi Everybody,

Below is an overview of the discussion that occured at the Volunteer Town Meeting on Saturday, May 8th. Thank you to all of the volunteers and Board Members who participated in this meeting. We hope to be able to hold meetings like this on a twice-yearly basis. Thank you!

~ Melissa Zaluski


Volunteer Town Meeting Notes



Board Members:

Bob Baseler- CHS Board VP

Dr. Haines-CHS Board

Steve Parker-Fox Clinic Board- Secretary


Melissa Zaluski-Volunteer Services Director

Karyn Cordner-District Manager

Elizabeth Clavette-Assistant District Manager

Volunteers: 23 volunteers representing all aspects of our volunteer program.

Introduction given by Melissa Zaluski:

Current status of Volunteer Program:

320 active Newington Shelter volunteers, including 40 dog-walkers, 60 Cat Condo volunteers, 127 foster families, 41 pet therapy volunteers, 20 shelter dog trainers, 6 Behavior Mod Squad members, 6 medical clinic volunteers, 7 Fox Memorial Clinic volunteers, 12 maternity ward volunteers, 4 administration volunteers, 15 board members.

Recent Changes to the Volunteer Program:

Volunteer page on website has been updated to list only current volunteer needs.

Managers from each department will play a larger role in selecting and training volunteers for their department.

Behavior Mod Squad now has six members that are specially trained to work with behaviorally challenged dogs (including some of the red-card dogs).

Foster Care seminars will be scheduled to provide advanced training on behavioral issues common in foster pets (ex. separation anxiety, fear anxiety, etc.)

Pet Therapy program- we are evaluating the use of resident rabbits for the therapy program due to increased aggression in the rabbits over time.

New volunteers- we try to introduce new volunteers in person to their peer volunteers, but if that is not possible, we will e-mail their peers (those who work the same shift in the same program) to let them know that a new volunteer is starting so they can make them feel welcomed.

Current Volunteer Openings:

Laundry Room- We need volunteers to help weekday mornings with folding and washing laundry, and running dishes.

Fox Clinic- In need of one volunteer to work Friday mornings in surgery recovery.

Kindness Club- One opening for a volunteer to assist with the summer program during the months of July and August.

Dog Walkers- We will be adding an additional number of dog walkers to ensure that all dogs receive at least three long walks per day.

Foster Care- We always have openings in this program, but are especially in need of volunteers that can bottle-feed or take adult cats with medical and behavioral issues.

Cat Condo- We are in the process of evaluating our needs for volunteers in this area. More information to follow.

Additional Changes to our Shelter Operations:

A suggestions box is now located on the wall in the break room (near the time clock). Volunteers are encouraged to leave suggestions in the box.

Volunteers and the public can contact board members directly via e-mail. A link is located on the home page of our website, www.cthumane.org .

We are scheduling more events with our mobile adoptions bus, and will be looking for volunteers to participate in these events. A complete listing of upcoming events can be found on our website, www.cthumane.org/calendar .

Additional cat cages have been set up in our adoptions lobby. The cages are used to highlight hard-to-place cats, and increases the overall holding capacity of the building.

We have many new staff members (as listed monthly in the volunteer newsletter). We are continuing to hire for all open positions.

The euthanasia committee has been put in place to evaluate all animals that may require euthanasia due to behavior problems. Karyn Cordner and Charlotte Sypher are the contact people in Newington to answer any questions regarding this committee.

Topics Covered in the Open Discussion:

Union Issues/Terminated Employees/AG Investigation

Union was voted in but has not taken effect yet.

BOD has not met with terminated employees but are willing to address them if they want to contact BOD.

The Attorney General’s investigation is ongoing. An interim report was issued, and made available to our volunteers and donors.

How does Board of Directors Function?

General meetings are held once per month.

Sub-committee meetings held more often.

At next board meeting, board will discuss current openings for board membership.

Board meetings are not open to the public.

The board of directors does not manage day-to-day operations of the shelter.

The board is currently interviewing candidates for the Executive Director position.

Board of Directors has updated the by-laws with the following changes:

Separation of Executive Director/ Board President positions to provide oversight.

Term limit is one year. Board members can serve 5 consecutive terms, then must take one year off before serving again.

Board will be discussing changes to conflict of interest statements that they sign.

Number of Volunteers Seems to Have Decreased

We temporarily stopped recruiting new animal care volunteers the past couple of months while we were assessing our current needs. We will be taking on additional animal care volunteers now to fill those openings. We hope to have enough dog walkers so that every dog can receive three long walks a day.

Euthanasia Policy/ Relationship with Rescue Organizations

We are working to build relationships with other rescues in CT.

We will be hiring a part-time Rescue Coordinator to help with these relationships.

We do feel that when smaller rescues take animals from us, they should be sent with a small form of compensation for taking the animal.

We are also starting a new program to help place hard-to-place pets.

Our euthanasia rate is currently around 11% of the animals taken in.

We also hope to hire somebody with a background in cat behavior to help us to improve how we deal with difficult cats.

Communication Issues

Board acknowledges that there was a lack of communication and lack of trust between the Board, staff, and volunteers. They hope to be more approachable. We will be listing our board members on our website in the near future. Board members can be contacted directly through the board e-mail. The board hopes to provide more transparency. We are looking to hire a personnel director who will also help to improve communications amongst the staff.

Infrastructure Issues

Karyn Cordner has compiled a list of “suggestions” for improving the Newington shelter. The list has been prioritized based on importance, cost, and amount of work involved to bring about the change. The suggestions were based on the list that was posted in the staff/volunteer break room. The board will decide which changes they can implement, and in which order. Also, the Waterford shelter expansion has been approved, and the ground breaking will be on Saturday, May 22nd, during their Be Kind to Animals event.


Donation levels have seen a minor decrease, but we do not know if this is in relation to the media, the economy, etc. There have been no drastic reductions in our level of donations. The endowment acts a safety net, so that there is money to run the organization if we have a bad year and don’t receive as many donations.

Behavior Evaluations

Volunteers are concerned that food-bowl testing and initial behavior evaluations that take place in the Incoming lobby are unfair for the animals due to the stressful environment. The initial testing is done to determine the safety of the animal coming into the building, and so that we may be open with the surrender. (If the pet is deemed aggressive, the surrender must sign a form acknowledging that the pet may be euthanized if we do not feel they can safely be re-homed). Thorough follow-up testing is conducted 24 hours after the pet has been in residence. Using the Incoming lobby for behavior evaluations will be looked at by the management staff.

Public Education

Recommendations were made to do more in Connecticut to educate the public about spay/neuter. Perhaps ask the state to set aside a special awareness day about Spay/Neuter. Every spring we do run a print/television campaign encouraging people to spay and neuter their pets.

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34 Responses to Ct Humane Society Board Makes Minor Changes

  1. […] This post was mentioned on Twitter by George Gombossy. George Gombossy said: Ct Humane Society Board Makes Minor Changes http://bit.ly/assFmn via @AddToAny […]

  2. Cathy DeMarco on May 13, 2010 at 11:06 pm

    The Coalition for Change is very pleased to see that the BOD is in fact addressing a number of concerns that our group exposed. I myself was not present at this meeting, but I feel the need to bring up a rumor that is circulating. We have heard that one of the board members present at this meeting, specifically Bob Baseler, referred to Coalition members who post comments on this website as “cowards.” Once again, I am compelled to respond to this. Our members came forward, spoke the truth and did not back down even when faced with litigation and employment termination. I post comments in my real name and will continue to do so. Employees and volunteers who wish to avoid termination use an alias when posting. This is because five of their co-workers have already been fired. One volunteer, Deb Melina, was actually fired for revealing her true identity when posting comments. Another volunteer, Phil, who resigned on his own, was close to being terminated for the same reason. If all current employees and volunteers could speak freely and honestly without fear of retribution, they would do so. The BOD and managers are scrambling in a desperate attempt to put programs and policies into place that should have existed for decades. I am not a coward, and neither are my friends and former co-workers, who are solely responsible for trying to save animal lives and improve conditions for workers at CHS.

    • Volunteer on May 14, 2010 at 8:37 am

      I unfortunately could not attend due to a family commitment. But I can tell you one thing – if I had heard him call us “cowards”, I would probably be fired as well for what I would have said to him in return.

    • Cowardly Lion on May 14, 2010 at 9:27 am

      Ohhhh my!!! Cowards for posting on a bloq? How about being cowards for NOT posting on the bloq. With the exception of Joanne Lincoln, nobody has even tried to defend the shelter. They have made NO statements to the media, they can never be “reached for comment”, Chris White was conveniently away on business for the Town Hall Meeting….and WE are the cowards????

      The statement about willing to be in touch with the terminated employees? Once I was finished choking, I re read that and thought….Didn’t Chris say that he or THE BOARD had contacted many past and present volunteers and employee’s during their “investigation”? If I were you Chris White, those FIVE people would have been ATOP my list of people I wanted to speak with. But instead you chose to NOT contact them but rather issue a statement at this Town Hall Meeting and say if those people want to speak to you, you’re open to that?????? Laughable! It seems like it’s business as usual there with the infected manager’s who still practice the Johnstonlike tactics.

      Does the pulbic know that they have hired and promoted people into team leader and Assistant Manager positions? Under normal circumstances that would be GREAT, however they still have so few employee’s working WITH the animals. The ratio to manager vs employee is almost two to one. It must be comforting to know that CHS is spending a ton of money on hiring managers so that each manager has 1 or 2 employee’s to manage? That’s just insane. They must be loaded if they can afford to do that. That’s what is commonly referred to as being top heavy. Take a look at your orgaizational chart people.

    • Mer on May 14, 2010 at 2:35 pm

      Also, I have no intention of putting my full name out on a PUBLIC-open-to-all-the-world’s-crazies message board. That’s internet common sense 101. Bravo to the people willing to take that chance; I am not one of them.

      However, the BOD has a lot nerve calling the posters here cowards when they (the Board) have made NO effort to offer full disclosure or open communiction (I suppose infairness I should modify that to “until very recently”). No one in the Coalition would hesitate to speak directly to the Board, and have in fact tried just that. Some were ignored, others were patronized, others still were met with a combatative response.

      The BOD is no position to start throwing around accustations of cowardice, especially in regards to speaking out.

      Also, purly speculative, but I would bet those who think contributing to an internet message board/blog is somehow an act cowardice probably have very little understanding of modern technology, modern media practices, viral marketing etc. Essentially, someone who lacks the basic understandings expected from someone heading a busines in 2010.

  3. BunnyWhisperer on May 14, 2010 at 12:15 am

    I attended the town meeting and I must say I was rather disappointed with some of the Board’s responses to accusations.
    Just about every other sentence out of their mouths was “We didn’t know we could do that,” “We didn’t know that was happening,” “We didn’t think that was our responsibility.” They sounded more like little interns afraid of losing their jobs than board of director members!
    They also made a comment in response to a post on CTWatchdog that they aren’t real volunteers. They said something along the lines of “I wasn’t aware their were levels of volunteering.” Well how about this BOD, you claim ignorance about so many aspects of the shelter, why don’t you get your hands dirty once in a while and see what things are like down there? Climb off your high horses once in a while to scrub doggy diarrhea or socialize a traumatized cat. Several people at the meeting mentioned how they had never seen ANY of you before. That is a travesty! Get involved in the organization you’re supposed to be nurturing. Make appearances at the shelters more than once a month or in the case of one particular shelter, more than once a YEAR! (they sounded so proud when they said they would TRY to have board meetings at one of the shelters once a year).
    I’m not writing any more right now…I’m so angry I might say something I regret.

  4. Greyhound lover on May 14, 2010 at 7:06 am

    Yay! The Attrny Generals investigation has just reached a very interesting point! Ha ha; I’m glad he is still hot on their trail!
    It’s just a matter of time 😉

  5. it's about time on May 14, 2010 at 7:35 am

    The Westport branch of the CT Humane Society is running ads for “dog walkers” rather than volunteers. This leads me to believe that nothing has changed in that the dogs are not receiving the minimum of basic care, in this case walks. It’s unacceptable that an organization so rich in assets is relying on volunteers – which may not materialize because of their poor standards – in regard to the basic care of the animals. So, the dogs aren’t getting walked which leads to more kennel stress and then more euthanasias. Why doesn’t the CHS release funding to allow proper staffing so that the animals entrusted in their care receive the care they deserve. If walks aren’t being given to the dogs, what other care is being denied the animals due to the lack of staffing and volunteers? In regard to the new program addressing “hard to place pets”, why don’t they utilize their sanctuary in Waterford that is supposed to take in “adoptable” dogs after 180 days. Of course, however, how many dogs can remain “adoptable” in such a system.

    • More bs on May 14, 2010 at 9:49 am

      I couldn’t agree more. These veiled attemts at pacifying the general public and volunteers is down right insulting.
      The BOD has refused to speak with ex-employees, Karyn cordner is a liar.
      It’s just a matter of time before the evil empire crummbes!
      The a g is hot on their trail!

  6. mary beth e on May 14, 2010 at 9:18 am

    The fact that anyone in a leadership position, especially an “unpaid” one, would call vocal supporters and critics is sad. The real cowardice comes from those who cant admit fault and accept responsibilty. And if the Board is open to talking with the coalition, why have repeated requests to do so been IGNORED?
    It’s great to see some action…but it is clear that the Board has yet to realize that they work for US and the ANIMALS, and nothing else. How about public board meetings? THAT is the ultimate transparency.

  7. Elizabeth Strole on May 14, 2010 at 9:37 am

    It looks to me like lots of positive changes will take place- we will see.

    I am, however, disappointed with the tweaking of the board member’s time limits- it is not appropriate to allow a board member to come back after merely one year off. “Term Limit” is a self-explanatory word.

    And CHS does need to provide some financial assistance to the rescues that take in CHS’ hard-to-place pets. It is ludicrous to send an animal to a rescue that operates on a shoestring budget without at least a small donation to cover food and vet costs for the animal for a short period of time.

    And please look into a cat behaviorist. I love dogs as much as the next person, but CHS is filled to the brim with cats, and this fact has been ignored too long. Some great cats have been euthanized because no one, and I mean no one, (aside from volunteers) had been working with “troubled” cats. There are, in fact, feline behaviorists out there, so please, look into getting one!

    Some of this stuff is pretty simple and, once implemented, will make a world of difference.

  8. Anita on May 14, 2010 at 10:02 am

    Was anyone aware of the fact that employees at CHS who advocate for animals are punished? CHS is back asswards!
    They need to reevaluate their priorities, and replace this useless board of directors.

  9. Mer on May 14, 2010 at 12:35 pm

    I don’t want to split hairs here, so I will in general give the BOD the benefit of the doubt that these changes will be implemented and done so correctly, however I would like them to address one point:

    If they consider themselves “volunteers” to the same degree and merit as the people who walk dogs in 10 degree weather, clean up their sick, and hold them while they die, why the pretend “term limits”? Why, after 5 years, can’t a “volunteer” board member be satisfied with providing a traditional, rather than exclusive volunteer service?

    Why the desire and unabashed loophole to fast track former members back onto the Board? Diversity provides for fresh insight and improvements. We’ve all seen what “more of the same” got us. What benefit does fast tracking former BOD members back to the Board provide to CHS? There’s no shortage of people looking to serve on the Board – which they would know if they ever seriously made the public aware of openings. Why does this exception exist?

    • Elizabeth Strole on May 14, 2010 at 4:43 pm

      Agreed! If a board member wants to continue to serve CHS after 5 years, by all means get involved as an “in the trenches” volunteer. If you don’t have the time to become an animal care volunteer, then maybe go find another organization to join instead….CHS needs REAL term limits!

  10. […] The society also wrote a six-page letter  CHS letter 051110 to Blumenthal outlining changes it is making under pressure from the attorney general and from others. You might want to compare that to the statements made to volunteers last weekend. […]

  11. Concerned Citizen on May 14, 2010 at 6:42 pm

    BobB is really a good person at heart, cut him some slack. 20 years of mess is not cleaned up overnight. At least folks are trying to engage, this is a move in the right direction. I am as PO’d as any other bloggers about how things have been going, but I will go on record to defend BOD members who are trying to help. I doubt very seriously if the coward comment was made. Give it a rest folks. Progress is trying to happen, give it time. And God Bless the Volunteers and competent staff that care for the animals and CHS.

    • Mayor Of Dogtown on May 14, 2010 at 10:40 pm

      I used to defend the BOD as well. I was a volunteer and have MANY friends who are still volunteers. It was confirmed through some of these that this was the message that the BOD was sending…COWARDS for blog’ing. I’ve used my real name on here and I’ve written to many of the BOD members including Bob.

      I agree that things can’t change overnight. We all know that, however the statement that the BOD are trying to help shakes me up some since ALL of them have been in place for a very long time yet they NEVER saw any of this prior? They never knew ANYTHING of what was going on? Are you telling me that they never questioned Johnston? Or were they also afraid of his wrath? He’s gone, his minions need to be gone and if the BOD doesn’t want to stand up and say WE ARE CHANGING EVERYTHING about CHS then they need to go too. This is about saving animals and those who care for them. If the BOD really cared to hear the stories….they would have contacted the five terminated employees who were let go for Union Activity. There is still time, contact those people Bob, Gretche, Chris, Leslie and anyone else who cares to. They will tell you horror stories of what they experienced BUT then again, you will choose not to think that managers at CHS can be that mean. They didn’t listen to me and I was in the trenches….

    • Cowardly Lion on May 15, 2010 at 3:00 pm

      Any movement can be a move in the right direction however, excluding the Coalition for credit in these changes and decisions is upsetting. If it were not for the constant pressure from the Coalition for change, these things would not have been brought to light. The Coalition is not looking for a pat on the back, or any notariety….but the BOD seems like they are saying…we are doing this this and that…but nothing would have changed had the Coalition not put pressure on them.

  12. NoName on May 14, 2010 at 8:20 pm

    I don’t take it seriously when a BOD member answers the phone & doesn’t leave the room to take the call. Do you REALLY care?

  13. Cathy DeMarco on May 14, 2010 at 11:18 pm

    Just a brief reminder to all that it is a RUMOR about a board member referring to Coalition bloggers as cowards. I stated this in my original comment. Since there is virtually no communication between the Coalition and the BOD, even though we have contacted them, we have no way to confirm that this comment was actually made.

    I will be the first one to apologize and accept full responsibility for this mistake if this comment was NOT made.

    Mistakes have been made on BOTH sides of this issue. Since founding the Coalition for Change, a full year ago, myself and other members of the group have been faced with difficult and unpleasant issues. We always tried to do what was best for the animals, workers, and the long term benefit of the organization. Unfortunately, this frequently meant that the present and recently fired employees and volunteers would suffer now. We were fully aware that Richard Johnston, his team of top managers, and most of the board would be, at the very least, resistant to our reform efforts and, at worst, enraged by our activities.

    As I have stated before, I will not allow any person (board member, manager, or anyone) to make a derragatory/false statement about the members of the Coalition (or our research and data) without a response. I am not trying to escalate animosity between the two sides, just trying to defend the group I organized.

    I still hope that someday the Coalition and the CHS BOD can begin to work together to repair the damage that has been done over the last twenty years.

  14. Maureen on May 15, 2010 at 1:59 am

    Interesting that the Board says they will now talk to the 5 terminated employees. several months ago, I was told they were unwilling to speak with us based on current or potential litigation. In fact, one terminated employee went to speak to the subcommittee investigating charges against Richard Johnston at a scheduled meeting and was actually turned away. I hope the response we get if we contact them will not be “we can’t comment based on the advice of counsel.”

    • Cowardly Lion on May 15, 2010 at 2:55 pm

      If that happens, go to the media! Call another press conference to call them on it.

  15. Mayor Of Dogtown on May 15, 2010 at 2:54 pm

    My main comment on this is about the Rescue Groups….While I like the idea of it, it’s almost laughable that this organization which is very rich in assets, is looking to little tiny rescue groups who work on their own dime, in their own homes and are expected to DO something about animals that are hard to place instead of CHS using it’s money on programs to help those animals. Instead they spend money on hiring more MANAGERS to manage ten employees in the shelter. They spend the money on Lawyers to fight the unlawful terminations of employees who were unjustly fired for union activity. They spend money on buying out Johnston and send him packing with a nice fat severance. Five tenured employees were fired for union involvement yet he is the one who gets a severance??? People, wake up and smell the coffee here…

  16. enough is enough on May 15, 2010 at 9:40 pm

    I am really getting tired of the BOD and managers of CHS portraying to the public on how great everything is and how all these positive changes have taken place. They must be somewhere else, because let me tell you what I see as an employee of CHS. I see animals being neglected, employees being harrassed for petty things, managers who play favorites and belittle others who are not part of thier “click”. Animals sitting in cages unsocialized, uncleaned, and unfed because a certain manager feels that 1 person is enough to handle over 100 animals by themself, that does include the handling of both healthy and sick animals. The reason, you would think is not enough staff right? Wrong, everyone is pulled to help with customers whether needed or not. If this manager, her team leader and another certain someone would do things on thier own instead of the 3 of them doing everything together every minute of everyday, maybe they would get more accomplished and let the other staff get back to what truely matters, the animals……………………………
    So you can be the judge, does it sound like anything has changed to you?

  17. […] own director of volunteer services wrote the following to donors and volunteers on May […]

  18. OMD on May 16, 2010 at 5:00 pm

    Annoyed is how I feel…. I was at the Towm Meeting…. This article is nothing but the truth. Chris White couldn’t make the meeting because of a late flight from Chicage oh what a shame make the time and where was the rest of the Board. Bob Basear did state for a fact the blog is for cowards…. Some of the volunteers where clueless to anything that has been going on. As for the BOD they claimed they knew nothing about any of the happening until it was brought to their attention. I think if I was on the BOD, I would be down in the trenches for sure. They are also claiming the Coalition for a Change is demmanding a position on the board. I think at this it would be in the best interest of the BOD to have a Coalition Members on the BOD since they know more of whats going on then the BOD. As for the 5 people that where fired, BOB said that they have not asked for their jobs and if they did the BOD would meet with them. He stated he hadnt met with any of the five, stated that they went by what was in personal files and firing where just. He stated one was fired for stealing. Hate to tell you this BOB but I have seen many Donations walk out the door over the past few years. Are you going to fire the managers that are taking them. Doc Haines thought is was in his best interest to tell us how animals are euthanized now as oppose to years ago. The point??? As for management present Karen Corder who was on the BOD, claims they are working with other oorganizations BRAVO. On the other hand she did stated that the ATTY General could stop his investigation at anytime and not tell anyone. Is that wishful thinkin. Things that make you go hmmmmmm.

    • OMD on May 16, 2010 at 5:08 pm

      part 2…
      I think she is trying to get the ATTY General to sweep it all under the rug for fear that he might find more fact than fiction. Kinda ironic now they are going hire a full time person to work with other rescue organizations. You have some great candiates right under your nose , why not consider them??
      I think is pretty dishearting when some of the people that where volunteers started to speak and their points where dodged. Then they tried to continue to ask questions and they where ignored,
      Yes the changes that have been made so far awesome.

      • OMD on May 16, 2010 at 5:15 pm

        part 3 However I am sorry but I think those changes would not have been made if it where not for the Coalition’s concern and having the public speak up. As for meeting twice a year I think it is necessary to meet more than two times a year.
        By the was Mr. Basear Corporate America is no comparsion to CHS and how it has been run in the past nor should it be run by Corporate America now because in corporate America they outsource the work, they are anti-union and you are just a number with no voice at all. Time for change is now.

        • last straw on May 19, 2010 at 9:47 pm

          It would be nice if OMD were more careful with his/her email as all the errors make it difficult to read. C’mon, go back and read what you wrote. I personally find it difficult to take this level of ranting as meaningful consideration of the situations.

  19. Lindsay on May 17, 2010 at 8:55 pm

    These minutes are pretty BS. I used to record minutes for the Historic District Commission in Wethersfield and as a past volunteer firefighter for 2 towns I have seen my share of meeting minutes to be made public or otherwise. In general you should start with an agenda. From there, each person who speaks has their name recorded into the minutes so that if there is a discretion about who said what you can easily read through to find out. All this mickey mouse parading around the issues isn’t doing anyone any good. Grab yourself a strong pot of coffee and plan to be sitting in a chair uncomfortably for hours on end until you draw up a plan to fix the shit at hand before it gets any deeper. The BOD is made of high level professionals who dish out orders on a daily basis yet they can’t come to grips with the problems of a shelter? No more of this “oh well we didn’t know” and “we will TRY”….cut the crap, stop trying and start doing!

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