Even consumer advocates like me get duped every once in a while. That is what happened when I recently dealt with the California after-market auto company called Andy’s Auto Sport.
We are taking a trip to Florida and wanted to put all our luggage on a secure rack for the 1,510 mile trip to Key Largo.
When checking the Internet I put in the make, model, and year of my car and found what I thought was the perfect product at a very reasonable price. The ad from Andy’s shows a photo of my car with the basket and the ad further states that it “fits on all vehicles.”
Wrong. The brackets that fit on the cross bars are 29 inches apart, which my car required spacing of 26 inches.
So one set of brackets fit and I had to use tie downs to attach the second set as shown in the photo below. The photo on the side shows how it is supposed to look.
I contacted Andy’s, expecting them to apologize since I placed the order over the phone and was very specific about what I wanted for what vehicle, but that isn’t what customer service or manager Jim Dell said. I was told that it was my fault for not reading all the fine print and that if I wanted to return it I would have to pay for the $50 shipping fee along with a 10 percent re-stocking fee. Great customer service.
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