David Jackson, former Columbia, Ct., now a resident in the Keys south of Miami, has a bone to pick with the Wall Street Journal’s circulation department, and I can’t blame him.
As most of you know, I am – and have been for years – a huge fan of the WSJ. I consider it the best paper (sorry NYT) in the world.
However, that doesn’t mean that its circulation department is as good as the newspaper.
Jackson, a friend of mine who used to work in the state judicial system, is in theÂ middle of a multi-year subscription to the WSJ. He recently moved from one location where the paper is mailed to another where it also arrives by mail.
Â “I just received anÂ additional bill from the WSJ for $24.75 because ‘of slightly higher costs associated with this change.’ Â There was no higher cost to them,” he wrote me today.
“The WSJÂ and I contracted for “x” dollars for them to provide me with the journal. What right do they have to change the agreement during
the middle of this subscription? It reminds me of a car salesmanÂ adding a hidden cost as you buy a car, except in this case, it’s likeÂ
the salesman charged me a hidden cost after I drove the car for six months,” Jackson wrote me from a sunny key close to Key West.
Jackson says he thinks its a scam. I don’t know if I buy that, but he makes a good point about the added charges.
Whether he wins of loses I have a suggestion that will pay off for readers of ALL newspapers. Once your paid up subscription is over. Don’t renew. Let them come to you and they will cut the price by AT LEAST 50 percent to get you back. They need you to pad their circulation numbers.
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