RESCUECOM’s 2015 Computer Reliability Report brings some interesting shifts among the big names in computer and tablet manufacturers.
Most noteworthy in the 2015 report is the massive lead Amazon has claimed over the competition. With a higher reliability score than the rest of the manufacturers combined, Amazon holds the top rank by an enormous margin.
The manufacturer even surpassed well-known names in reliability like Apple and Samsung this year—an impressive feat even if there were only a small gap between them.
Amazon’s “A+” grade is due in large part to focusing on one product: the Kindle tablets.
Both Samsung and Apple have impressive reliability grades of “A-” for 2015. In fact, these long time contenders for the number one spot almost tied in reliability score. Samsung managed to gain a narrow lead over Apple and the two companies will surely continue to race for higher reliability in the coming year.
The full list of rankings, explained in-depth in the 2015 Computer Reliability Report, is as follows:
Manufacturer Reliability Grade
Lenovo and Asus mark the middle ground with reliability grades of “B” and “B-”, respectively. While these grades are respectable, they still have a long way to go to reach their top competitors. Toshiba often holds a spot in the middle of the rankings as well but RESCUECOM has seen a bit of an increase in Toshiba users calling for computer repair in 2015.
Dell, Toshiba, and HP form the tail end. Interestingly, Dell has managed to pull ahead of both Toshiba and HP this year. This leap in ranking is significant for Dell, which had long been alternating with HP towards the bottom of the reliability grades. Dell has a long way to go if the company hopes to reach the top of the list, but even the top names will need to work hard to maintain their current rankings.
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Full 2015 Computer Reliability Report:
The computer and tablet reliability scores are in for the 2015 RESCUECOM Computer Reliability Report, bringing in some new names in the tablet market.
Most of the big names from previous reports have once again claimed a spot in the rankings for 2015, though several have notably risen or fallen in reliability score. Along with shifts in rankings among the report’s regulars, there are a couple of newcomers making a splash in the tablet world this year.
The full reliability rankings for the 2015 Computer Reliability Report are as follows:
Manufacturer U.S. Computer/Tablet Market Share1, 3
(Percentage of Share computers shipped) RESCUECOM Computer/Tablet Repair Share1, 2
(Percentage of service calls to 1-800-RESCUE-PC) Reliability Score1, 2
AMAZON 3.1% 0.1% 2523 A+
SAMSUNG 9% 1.9% 488 A-
APPLE 23.4% 4.8% 485 A-
LENOVO 4.7% 3.0% 157 B
ASUS 3.6% 3.6% 99 B-
DELL 10.6% 14.0% 75 C+
TOSHIBA 2.9% 4.1% 70 C
HP 14% 21.4% 66 D
1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share.
3 – Market share numbers are provided by IDC.
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