Sometimes I make the same stupid mistakes that I warn other consumers about.
That is what happened when I purchased a DVD cloner program for my MacBook Pro from Herman Street, a seller for computer programs and electronics.
I made all the rookie mistakes possible because I was in rush.
I failed to look up reviews on the program as well as on the company. I also failed to check the Better Business Bureau website at BBB.org where I would have seen that there were 43 complaints about the products they sell.
Even worse, I charged my debit card for the $43.25 product, instead of a credit card, where I could have disputed the charge.
So I got what I deserved. The program does not work. The code they sent me is not accepted by the program. I have called both Herman Street as well as the developer, www.dvd-cloner.com, and still do not have a valid code nor a refund, despite purchasing the program Dec. 18.
I filed a complaint with the BBB today. I will update with result.
UPDATE: I finally got my refund from Herman Street. I thing it is because of the BBB complaint I filed.
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Oh man! What WERE you thinking? I would NEVER use a debit card for ANYTHING! To me, that’s like giving someone your bank book! I charge everything, not that that is too much safer, then I pay it off at the end of the month. IF there is a problem or something unsavory about the company I’m dealing with, I can DISPUTE the charge. Been there, done that! Works great!
There are SO MANY Apple product companies out there that are well known, WHY would you choose a company that I NEVER heard of. You should get Toast Titanium to copy DVDs. Amazon and MacMall have good prices and sometimes good deals with Apple products.
Guess we’ll have to keep an eye on YOU! Before you buy another item for your Mac, let US know first. Then, we can give you our advice if we know about the product or maybe tell you who has a good deal!
My rear is black and blue from kicking myself.
PS- I don’t like the new setup. I liked the HOME link and the Consumer Complaint links. Now, I can’t find any of the past stories!
Sorry you don’t like it Bob. It has all the same information, navigation hasn’t changed too much. There is a tool on the right that has the past 10 or so stories, or most popular stories, on the bottom you have all 3000 post access, you can also access under the categories, or on search.
If you use a debit card for an online transaction, isn’t it a credit transaction? I thought if you don’t enter a PIN, then the transaction is considered credit. I’ve used my debit card for an online transaction and I was able to dispute through my credit union (double charge).
This company is the worst ecommerce company I’ve ever placed an order with – their website indicates that the item is in stock but it’s not and they don’t email you to tell you they’ve back order your item but they they’ll take your money. I emailed I left them voicemails I callled over 6 times before I got a human who told me that my order was back order and would arrive next week afetr I waited a week for email confirmation that my item had shipped. I’ve purchased products from ebay for years and this the worst company I’ve ever had the misfortune of ordering from. I called HS and cancelled my order – I also send them an email cancelling my order and to make sure that they wouldn’t screw me I called my credit card co. and disputed the charge! AVOID HERMANSTREET.COM
I just had the same experience with Herman Street. They sell you the software and supply you with a fake activation code. Now for the hassle of getting my money back…at least I charged the $60. Agreed…AVOID HERMANSTREET.COM