Samsung Computers Dominate Reliability Report

May 20, 2014
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The results are in for RESCUECOM’s 2014 Q1 Computer Reliability Report; Samsung Retakes the Top Spot by Overcoming Apple and Amazon!

“Samsung has retaken the number one ranking in computer reliability after falling to second place in our previous report,” said David Milman, CEO of RESCUECOM. “While Amazon dominated the last report, they did not maintain that momentum into the early months of 2014.”

Despite the strong initial impact of Amazon’s Kindle Fire, their reliability score leveled somewhat during the course of the last quarter. Samsung has had consistently strong numbers for computer reliability over the course of several reports, so it should come as no surprise that they were the ones to dethrone Amazon and take the number one ranking in reliability.

It is common for newer products such as the Amazon Kindle Fire to start out very strong in reliability, but then drop as time goes on.  As more people purchase and interact with a new device in unique ways, new issues arise that the early buyers of the product did not experience.  Some newer devices have a large increase in computer repair calls while highly reliable devices experience only a slight rise in computer repair calls.  Amazon has delivered high reliability by maintaining a high reliability score and taking the number two position.

The first quarter computer reliability report for 2014 scores are:

1.  SAMSUNG (950)

2.  AMAZON (311)

3.  APPLE (284)

4.  IBM/LENOVO (141)

5.  TOSHIBA (103)

6.  ASUS (101)

7.  HP (53)

8.  DELL (21)

9.  ACER (26)

RESCUECOM determines the manufacturer’s reliability by comparing that company’s market share of shipped computers and tablets in a given time period to the percentage of computer repair and tablet repair calls RESCUECOM’s Level-3 Certified Technicians receive for that manufacturer during the same period.

RESCUECOM used the following data to calculate reliability scores for the 2014 Q1 Computer Reliability Report:

Manufacturer U.S. Computer/Tablet Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer/Tablet Repair Share1
(Percentage of service calls to 1-800-RESCUE-PC)
Reliability Score1  
SAMSUNG 11.7% 1.2% 950  
AMAZON 2.6% 0.8% 311  
APPLE 23.8% 8.4% 284  
IBM/LENOVO 6.9% 4.9% 141  
TOSHIBA 5.1% 4.9% 103  
ASUS 4.5% 4.5% 101  
HP 15.7% 29.7% 53  
DELL 15.4% 30.3% 51  
ACER 3.0% 11.7% 26  

1 – Computer repair share percentages and computer reliability scores include tablets.

2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share.

3 – Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC.

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