Ecco Shoes Warning: Almost New Expensive Shoes Disintegrate

March 14, 2010
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Expensive Ecco shoes disintegrate

WITH UPDATE (below)

There I was at a formal party, wearing a black suit and a beautiful pair of Ecco shoes (lace-up Oxfords  which list for $159-$187), when I felt like I had stepped in something. The soles of my shoes suddenly got sticky and when I looked down, big pieces were falling off. Right there at a formal gathering!

I have only worn the shoes twice, and my mind started racing. Did I pass through some kind of acid bath on my way here? Did the carpet cleaner somehow get chemicals in my shoe closet? Were they in heat, cold? None of those was the answer. And as the night wore on, I grew more and more frustrated. My shoes were dissolving and leaving black pieces everywhere and I didn’t have a clue why.

Let me say this: I’ve been a big fan of Eccos and have owned 20 pairs over the years. I’ve recommended them to my friends. They are expensive, but up until now, have always been worth the money. In fact, I sent three pairs of their hiking boots to Haiti, in the wake of the earthquake, thinking that was something people could really use.

So what was this mystery shoe ailment? The minute I got home, I typed this sentence into Google: “My Ecco shoes started disintegrating,” and voila! and Thank the heavens and Al Gore for the Internet. There were hundreds of other complaints by people saying the same thing. Some said their shoes were older and hadn’t been worn; others said they were fairly new.

Here are some of the complaint boards: here; and here; and here.

I’m religious about checking reviews before I buy things, but never before noticed the complaints about Eccos. In fact, I recommended them to George Gombossy, our fearless leader here, and he bought two pairs, one of which disintegrated after six years.

Mine were a couple of years old, but only worn a couple of times. I don’t get it. This reminds me of Toyota and a major company ignoring big problems. There are complaints on the boards dating back to 2007. I am writing the company and will keep you posted on what it says and does.

UPDATE: March 15: Ecco sent me an email saying the company will send me a shipping package so it can inspect the shoes. From the commenter below, this is a good sign that the company is taking care of the problem. On the plus side, that’s great. Also, all of my other Eccos have held up well. On the negative…can I risk having my shoes fall apart at another important event?

Ecco shoes disintegrate


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92 Responses to Ecco Shoes Warning: Almost New Expensive Shoes Disintegrate

  1. ACR on March 14, 2010 at 10:26 pm

    >>one of which disintegrated after six years.

    Only six years?
    I’ve got a pair of wingtips around here from 1968.
    (Hand made French Shriner when they were still in Brockton, Mass.)

    Ecco’s just another new chump brand anyway; why would anyone expect them to last longer than a few weeks is anyone’s guess.

    Buy a cheap pair of Bass at one of their outlet stores, have them re-soled before you even take them home (with a decent leather sole as they come with a cheap one that’s too thin) and you’ll be surprised how well they’ll wear and you probably will still be around 100 bucks or so.

    Better yet, buy Alden, they’re worth the price.
    (I know……I swore it would be a cold day I ever spent that much on a pair of shoes too……but I sprung for my 1st pair and now I have 5 or 6)

  2. Peter Hoagland on March 15, 2010 at 11:47 am

    I have worn Ecco shoes for years and had the same problem. I contacted Ecco and they sent me prepaid envelopes to return them. They then sent me generous vouchers to replace them at any Ecco store. They handled it great and I remain a big fan.

    • Bob Thomson on June 10, 2013 at 5:35 pm

      I pulled my Ecco dress shoes out of the closet after their being in storage for several years while I was out of the country and the soles were “melting”. I looked at several of these sites online that I found with Google and at first all I saw were highly negative comments about Ecco and its customer service around this problem. I was about to throw them out, but first decided to call a local Ecco store. I was told I could get them replaced. I bicycled out to the nearest corporate Ecco store and got an equivalent C$185 brand new pair with essentially no questions asked once they saw the problem with the old shoes. I couldn’t even remember where I bought the original pair and I didn’t have a receipt, but that didn’t matter as they clearly have a policy of replacing any shoes with this defect, however old they might be. Aside from the half hour or so I spent online and the 30 minute bike ride, it was well worth my while. Their staff were very pleasant and helpful. I wish all companies were prepared to admit to manufacturing errors like this and rectify them so honestly and with so few hassles.

      Bob Thomson
      Ottawa, Canada

  3. Horridge on March 29, 2010 at 6:18 am

    My ecco shoe soles (hardly-worn) also crumbled away — but Ecco refused to compensate me. Not a company you should trust. The problem is even mentioned in their Wikipedia article!

    • Alex K on May 11, 2010 at 10:53 pm

      I have had two pairs crumble away on me. My complaint to head office in Europe was ignored. A recent complaint to the shop where I bought them originally in Auckland was received with the advice that I should exercise them more – that Ecco shoes needed regular `workouts’. I returned the shoes last week for `appraisal’ and will keep you posted.

    • GB on June 15, 2012 at 8:43 pm

      I am a long time ECCO customer but had a sole disintegration problem recently. They are being sent back to ECCO.

      I just checked out ECCO on Amazon and they rate ECCO highly with no mention of sole problems.

      I didn’t buy these ECCO shoes from Amazon the point being there is no warning from retailers.

      • Sonia panczyszyn on January 7, 2013 at 2:56 pm

        All you above plz get intouch with Which especially the recent 2013 .I had a mega issue , andentioned to them which, they soon pulled there finger out & sent a voucher but it looks like the problem is still present , come on people contact which , also I will place on here a email address of a nick kelly at ecco , the more complaints he gets then maybe ecco will do somethin

  4. brad kava on May 11, 2010 at 11:53 pm

    ECCO sent me a $200 reimbursement, which I spent on a pair of comfy leather-soled slippers…

  5. Greg on November 11, 2011 at 7:13 am

    What a shitty company who had to have known about this wide-spread problem and continued to sell these shoes. I have 3 pair, all with the same problem. Ecco sent a voucher the first time it happened, but you must purchase in their store and you will end up spending more money to replace shoes that should be replaced for free. Another shady corporation I have no respect for.

  6. kevin on December 9, 2011 at 8:38 pm

    I’ve had this happen with 3 pairs of Ecco and 1 pair of SAS. The wikipedia article says they did have a problem with soles that crumbled in their early days, but they changed to material in 1998 to fix the problem. The author apparently has never owned a pair or he’d have been aware that the problem actually has never been fixed. There is something to the point that constant use seems to stave off the problem, but not wearing them causes the soles to crumble. The pair I have in regular use has been unaffected. Every pair not worn for six months, falls apart on the first use. Given that the problem is well documented and that Ecco is taking no responsibility for their product’s defects, Ecco is a brand to avoid simply because the Company has no integrity.

  7. Juan on March 2, 2012 at 9:09 am

    I bought a pair of these and can it will NEVER happen again. So badly made I had to walk bare foot in London. Contacted them about it and was told that I should have tested them on a carpet before going outside!! Pathetic shoes and even worse service

  8. DF on March 15, 2012 at 5:28 am

    Bought a pair 3 years ago, which I’ve put on less than 10 times in total because I considered them to be dress shoes for special occasions. They were the best dress shoes I ever had and I put them on yesterday for a business meeting which involved a lot of standing and walking. As you can already guess, I suddenly felt as if I had stepped into mud and before I had the chance to stop and take a closer look, I saw fragments of the soles literally flying off with each footstep. I’ve had this happen to me with a few pairs of Clark’s shoes many years ago but this is the first time I see it happen with Eccos – and these were not the only pair I have! Just wondering how to contact Ecco and lodge an official complaint. I paid a small fortune for these shoes and they’re still virtually new…

  9. Ashley Broadbent on March 22, 2012 at 9:05 am

    Totally agree with all the statements made. Ecco products are total crap and you would be better off buying a pair of shoes from a market stall. I wore a new pair of ecco shoes last week and the sole compleatly disintegrated within 2hours! The customer complaints service is poor and not geared towards consumer satisfaction. be warned DON’T BUY ECCO – WORTHLESS TRASH

  10. steve williams on July 21, 2012 at 11:11 pm

    I just got home from a wedding and had to “google” ecco shoes falling apart and was suprised to see this problem so widespread. My shoes disintigrated on the dance floor leaving chunks of rubber everywhere! I’ll be calling the customer service number on Monday. Certainly not worth the $150 I paid for them.

  11. Gary in NYC on August 4, 2012 at 9:02 pm

    ECCO had publicly acknowledged having an issue of premature wear with the polyurethane compound used for soles in some of its shoes, back in 1998. ECCO claimed that they came up with a new formulation that does not disintegrate, and soles marked with “TPU” contain the superior sole. However, all too often I’ve seen people report problems well after this improvement was introduced.

    From what I gather, the new formulation is still prone to creating bad batches. So, some people will report no problems at all while others will still complain about disintegrating soles. The good thing is that more recently, ECCO has been attentive to customer complaints and will mail a pre-paid return bag for sending in the faulty shoes. In kind, they issue a credit towards purchase of another pair of ECCO shoes. That’s actually quite reasonable.

  12. J.D. Smith on August 15, 2012 at 7:51 pm

    I’m two year late in discovering what apparently so many others have learned about ECCO”s shoe fiasco. I received a 75% discount card to use on their site. So, I’m going to belly up to pay for an obvious manufacturing defect? No way! Do they really believe they have my trust and confidence with this approach? From now on its buyer beware with Ecco products.

    Interestingly, after receiving the card I spoke with a friend who had the same problem. Took the shoes back to Nordstroms and they replaced them free of charge with no receipt. Go figure!

  13. steve connelly on August 20, 2012 at 5:21 pm

    WOW ! MY HUSBAND HAS TWO PAIR WITH HARDLY ANY WEAR & DISCOVERED IT THIS MORNING. WHAT CRAPPY SHOES !
    I HAVEN’T CONTACTED ECCO YET BUT ALSO ONE OTHER PAIR IN HIS CLOSET CLARKS ANOTHER 200.00 SHOE & SAME THING !

  14. Dennis Huggins on August 21, 2012 at 9:04 am

    I have purchased 7 different pairs of ECCO shoes over the past 8 years. Three of those had the soles disintegrate. The first ECCO sent me a voucher, but the shoe I had was no longer made.
    The second pair I just tossed in the trash. The third pair self-destructed last Thursday having been worn at least 10 times during the last 30 days.
    ECCO shoes are very comfortable but I buy shoes to last and these do not.
    I will not be purchasing ECCO shoes from now on.

  15. dean louis on August 24, 2012 at 12:23 pm

    SAME THING TWO PAIRS FOUND THIS MORNING WITH CRUMBLING BOTTOMS , NOT WORN MUCH, BUT I LIKED THEM WHEN I DID . ANY THOUGHTS ABOUT CONSUMER PRODUCTS AGENCY> cLASS ACTION??

  16. Tony Earls UK on September 2, 2012 at 7:58 am

    I thought it was just me or perhaps a de icing material used in St Anton Austria. Whenever I took my super smart Ecco boots on a ski holiday a few weeks later the soles fell to bits. This time its a pair of casual shoes with what looked like polyuarthane soles, but its seems it was actually toffee in disguise! I took them off the shoe rack and I had a gooy mess, incredable. The problem is you cannot beat Ecco for comfort. I’ll find the address and try and get a refund.

  17. Sam on September 27, 2012 at 10:20 pm

    Wow,
    I was thinking that some rodents had got to the soles of my shoes. Only to see I am the only who had the heal on my shoes disintegrate.

    Thank you for this post.

  18. M. Smith on October 2, 2012 at 4:22 am

    If you want to fix your Ecco shoes, Do NOT send it to them. My husband had an ecco sandal and wanted to fix the back strap. He couldn’t get it fix at a local shoe repair so called Ecco and they told him to send it to them to take a look. Next thing from them was that they sent him a letter saying “we couldn’t fix it and will send you a $75 gift certiciate” Where is his sandle?? They didnt return the sandle back to him because they already destroyed it. They destroyed the sandal without the customer’s approval. He didn’t ask them to destroy the sandal nor to not returned. If he didn’t sent the sandale to Ecco for fixing he would have kept it at least or could have been a backyard-sandale or whatever. I’ve never heard any customer service/company that they destroyed the item customer sent them for fixing and never give it back to them. This is not right. What’d if the item was a memorable shoes. They have no rights to destroy the shoes the customer PAID and OWN. There mus be something wrong with this company.

  19. freddybob on October 29, 2012 at 2:28 pm

    Mine fell apart too.

    I had the business-casual shoes for work. One day I thought I had stepped in a puddle of pop because my shoes were sticky. The next day it seemed like I had stepped in gum, and chunks of the sole were falling off — horrible. It left sticky goop on the floor at work and in my car. Horrible!

    I called Ecco, and they told me to go pound salt (not in so many words.) I got nothing from them because I didn’t have a receipt and it was more than a year.

    The whole section under the ball of my left foot fell out in goopy chunks. I’ve never seen anything like it. It was disgusting.

    Like everybody else, I first tried to figure out how or where I could have stepped in acid or solvent, but could not come up with anything.

    Thanks for this website and others talking about Ecco disintegration. At least it’s satisfying to have an explanation, and that it wasn’t something I stepped in.

    Now I’m even more pissed at Ecco for playing dumb, when they obviously must have known about it. Their reps must have been told:
    “if the customer says it’s over a year, deny everything”
    “if it’s under a year, still deny it, but send them $75 voucher”

  20. Sonia panczyszyn on November 1, 2012 at 7:49 pm

    One pair disintergrated 5 mins after being worn by my 76 yr old mother who is diabetic and has neuropathy in her feet , could have fallen over, another pair same 3 wk ago. European customer service S… got a reply from Ecco in uk to send them off as I said I will get Trading standards involved they don’t realise how much damage they can cause a person to be in . Ecco shoes are CRAP

  21. afe410 on November 8, 2012 at 10:51 am

    The soles of a pair of walking boots have disintegrated and another have become sticky. I have tried to contact Ecco. They do not reply to my emails and their number is constantly engaged. I have always bought ecco shoes but will never buy another pair. Terrible customer service

  22. Sonia panczyszyn on November 10, 2012 at 10:49 am

    Email Watchdog at the BBC lets get Ecco to answer some questions to them , I’m still being Fobbed off Ecco are S… come people complain

    • timholmes on January 2, 2013 at 7:50 am

      Have just bought urban walkers for Xmas for my wife,some present! she has walked along the pavement twice and the soles just crumbled, completely unwearable.
      She spent a long time (and money) looking for some practical shoes that looked good and from previous experience were very comfy.
      These are only fit for the bin!
      I’m with you on this one

  23. Mike on November 14, 2012 at 10:11 am

    Bought 2 pairs of $ ECCOs for wearing in NYC biz scene. Each pair actually disintegrated during commute on successive days (left a trail of black rubber pellets on MNYC sidewalk! not bad for timing!). Not a good thing with meetings approaching. Thought it could only be a single incident thing so was dumb enough to wear 2nd pair after checking ‘em out. Ouch.

    Ducked into Edmond Allen (think they opened locked doors for me 15 minutes early when I held up disintegrating shoes) and spent bucks for replacements 2 days in row. Ouch.

    That said, ECCO customer service was great back then. Bag to me. Sent shoes out. New ones back. period. That was 4 years ago or so.

    Now the first of replacements has started to fall apart. Called. They are sending bag. Will let you know if they send new pair or coupon.

    I believe they are sending actual replacement shoes in USA. Woman was very nice on phone. She did have stock answers about how it came to pass (she was nice but oxygination or whatever is complete BS, company’s position to avoid bigger liability).

    Liked her, will send shoes out, expect new ones back.
    Keeping an open mind and am glad I was not on a date, trying to land new biz and leaving a vast trail of rubbery bread crumbs wherever I walked! Oh my!

  24. rc on November 15, 2012 at 6:23 pm

    I had the same problem with my ECCO shoes, soles literally came apart in chunks after very little use. Uppers were like new. Company said “too bad” since they were over a year old! I have shoes that are 15 years old and still in great shape!! Myself and my family buy many pairs of shoes each year, but we will NEVER BUY ANOTHER PAIR OF ECCOs!

  25. madhu m on December 3, 2012 at 6:43 am

    i wish i’d checked the web reviews before i began buying ecco shoes. i have three pairs, and two have disintegrated in the same manner as described by others on this site. last year when this happened, i paid to have the shoes re-soled as they’re expensive, look good and quite comfy.last week the second one died on me – and i fear that the 3rd one will go the same way. where does one lodge a complaint? they are comfy but with that kind of price tag one buys quality with comfort. no more eccos for me!

  26. Amy on December 3, 2012 at 6:40 pm

    I’m so thankful for this post, guys — I just had my favorite Ecco walking shoes that I bought years ago completely fall apart on me while unpacking from a recent weekend trip. I agree with the person who said that she thought rodents had gotten to her shoes! They were fine when I packed them for the trip, and I wore them to walk to and from our hotel to a concert venue. I packed them to come home, and never noticed a thing until just now. Unbelievable. Fortunately, I still have the box they came in, and I purchased them from Nordstrom, so I’ll report back on what they tell me. Unfortunately, I worry that because the shoes are eight years old, they will claim they no longer sell them and can do nothing about it. I’m at least going to print out this thread of posts along with a couple of others I found, and give it my best shot. Thanks again for having a place like this to comment

  27. FG Ray on December 5, 2012 at 12:47 am

    I bought a pair of Ecco Tracks back in 1997 for140$. I was amazed by the comfort, they felt custom made. One yr later I went back to get a spare pair, but was disappointed to learn that the “new” Track line had replaced my shoe. I bought another pair anyway even though they did not seem to fit as well. The new sole was no longer 1 piece, but composed of an outer tan rubber layer, very thin, overlying another thin layer. The problem is, there was empty space between the 2 layers, so when you wear thru the outer tan layer, the sole basically collapses. This is not apparent of course when you first buy the shoe. They also used inferior leather, stitching, insole, and did away with the awesome 6 brass lace loops that were on my old pair (try finding those on ANY shoe regardless of price). I guess all in the name of cost control. My old pair was made in Portugal , virtually all nowadays seem made in China. The new pair disintegrated in 3 years , the old pair 15 yrs later still going strong. Still looking for a pr of shoes as good as the old Tracks, prob will never find it.

  28. FL on December 11, 2012 at 12:04 pm

    I have a question: has ECCO solved this issue or do they still produce shoes with this kind of soles? Do the recent models still have this problem?

  29. David T on December 16, 2012 at 5:33 am

    I bought a pair of ECCO Remotes earlier this year and noticed that the leather was tearing where it joins the sole right where the sole bends when you walk. Contacted ECCO on-line shoes in the UK and they said it was because I had bought a pair that was too big. They then changed their story saying that ECCO shoes are only designed too last 6 months and they offered me 25% off my next purpose which was very generous considering it was the same store wide offer available to everyone. I then contacted Head Office and got the same explanation.Soles were lasting really well!!!

  30. Sonia panczyszyn on December 24, 2012 at 4:15 pm

    today I actually received a voucher from ecco for£80 crap considering 3 pairs disintergrated They refused to help me untill I said I had emailed Watchdog , I also contacted Which , as I subscribe to them , they were very eager to put me in the right direction of having consultation with a solicitor , but low& behold Ecco coughed up.Dont give up , tell them you’ll get intouch with Watchdog , they don’t wNt there name tarnished .Only prob now is I’ve got to buy more Ecco shoes :-(

  31. Vladimir Langer on December 26, 2012 at 1:40 pm

    Two pairs of men’s shoes. A total disintegration of the soles. They become liquid. I contacted ECCO, but no replay. This calls for a class action suit.

  32. Charlie Strickler on December 27, 2012 at 3:51 pm

    Same problem, desentigration of mid sole. Looks like a dead company!

  33. E.Huey on January 6, 2013 at 5:18 pm

    Same problem. I had the Women’s heavy duty hiking sandal, walked around in my garage, and both bottoms of the rubber fell off! I hardly wore them. I didn’t even have any footprints on the soles. They sent me a bag and got 75% off the next Ecco.
    This Week, my husband’s ECCO, black dress shoe.. the heel desinegrated. I couldn’t believe it. Will try to request for a bag and get something out of this bad engineered shoe. Ecco is supposed to be a brand name & high quality product

  34. jim witherspoon on January 17, 2013 at 11:21 am

    Just worn my winter boots for the first time this year …same as everybody here soles sticking to the floor followed by total disintegration of the tread into a sticky mess! Lets see how customer service is!

  35. jim witherspoon on January 22, 2013 at 8:58 am

    They have a facebook ‘fan’ page. I find it therapeutic to comment on there while waiting for a reply from customer services ( two e-mails no reply!)

  36. Morgan Newby on January 30, 2013 at 9:56 pm

    Same as everyone else – Sudden Sole Disintegration Sydrome of my SeaWalkers. It’s been really hard to find shoes that look this good and are so comfortable. It’s a shame they are disposable shoes at a premium price, no more for me.

  37. Niwashikun on February 20, 2013 at 7:08 pm

    Just got off the phone with Ecco – No wonder the woman sounded so defensive when I mentioned both my soles blew out at the same moment. All she said was they don’t fix them anymore and gave me the name of a third party company which charges $75 and specialize in fixing Ecco’s bad defective soles. Looks like Ecco’s creating jobs;-)

    I was at a job interview when both heels blew their innards out and turns out I had left a trail everywhere I went in the building. The personnel manager gave me duct tape to hold my soles on so I could get to my car. No more Ecco for me!!

  38. No ECCO on March 2, 2013 at 1:30 pm

    I had the same disintegrating soles problem on two pairs of hiking boots. Both pairs were several years old but only rarely worn. I mailed them in to Ecco and got a voucher for 50% off a replacement pair. Why would I pay even 50% on another pair of these expensive boots that fall apart? I will never, ever buy Ecco again and I will tell all my friends to avoid them.

  39. Brian Meyers on March 9, 2013 at 7:39 pm

    Bought a pair of Ecco’s several years back that are very comfortable. Haven’t worn them more than a few times due to a change in my lifestyle; mostly sandals or hiking boots. Wore them last week at an event and the soles started to fall off. Shoe repairman stated that they could not be resoled. In my 66 years I’ve worn army /law enforcement/hiking boots-fine dress shoes, and dozens of running shoes and never seen or heard of this type of issue. I will not bother contacting or buying from Ecco,but adding to this thread makes me feel better.

  40. Jeff on March 20, 2013 at 4:40 pm

    I had a pair of wingtips disintegrate during a job interview. :-) I didn’t find out until afterwards when I was at a friend’s house.

    Those shoes had only been worn a handful of times, but were at least a decade old. A couple of other pairs that I hadn’t worn in years also disintegrated.

    I’ve found Eccos to be fantastic. They’re the most comfortable shoes in the business. Worn daily, the dress-type shoes have lasted me several years before the sole is worn enough to warrant replacement. My Ecco boots give me several years of daily wear as well. So, I’m not upset about it. After all, if I’m only wearing the shoes once in a decade, clearly I didn’t like them that much!

  41. Lewis Dominy on March 21, 2013 at 1:41 pm

    I have had the same problem. Mine occurred in the center aisle of my church. Total embarassing mess. The bad part here is the failure to stand behind their product. First they said I had not worn them Often ENOUGH. That’s a new one. When I sent them in, they gave me 50% credit because they were more than one year old– even tho only worn 10-12 times. Now must purchase new shoes at full retail only from their website. They are available all over on line elsewhere for 25-30% off so “real” credit is about $40 bucks on a $175 purchase. Rip off city. This was my first and last ecco purchase.

  42. Luke Keppler on March 27, 2013 at 1:06 pm

    I was so impressed with my first pair of Ecco shoes in 2001, I’ve bought about 8 more pairs of them over the past decade.

    My first pair, from 2001, disintegrated into a gummy mess in 2007 after not having been worn for a couple years. What a disaster — I am fairly sure the carpet at work was permanently damaged.

    I bought 2 more pairs in 2003. One of them disintegrated in 2010. The other, yesterday while I was at work. A huge chunk of heel was on the ground in the conference room — I thought “glad that’s not me!”, but after taking a few steps, I realized my shoe was crumbling apart. I left a trail of black gunk all the way to my office. What a disaster.

    During the interim, I bought 5 more pairs of expensive Ecco shoes. I feel like each of them is a ticking time bomb, especially the dress shoes which I hardly ever wear (never get “exercised”). The best dress shoes I own are going to suddenly explode someday :(

    This is really ridiculous — I like to think companies are smart enough to improve their design when a failure of this magnitude is revealed. But it seems like Ecco is continuing to peddle low quality goods because they’re too cheap to engineer a solution. Like they can continue to survive on suckers buying super comfortable, temporary shoes indefinitely.

    Well, I hope their reputation catches up with them and continues to hurt them even after they realize their mistake!

  43. A Zeal on March 30, 2013 at 3:29 pm

    I love Ecco shoes, they fit my foot better than almost all others. I own about 8 pair.
    A few yrs ago ECCO actually replaced a pair of black walking shoes after the sole became gummy & disintegrated. I still have them in a box (long story). I just opened the box to wear them & the sole is all gummy & disintegrating just same as an identical brown pair that were worn maybe 10 times thru several yrs.
    Incredible that without ever being worn at all, sole just disintegrating.
    Paying to have 4-5 pair re-soled with Vibram because I like the shoes so much.
    Unfortunately this makes them extremely expensive.
    A real nuisance, frustration, & pain in the butt.

  44. Rick G on April 3, 2013 at 12:38 pm

    I had a problem with what appeared to be rotting insole. Called Ecco. They paid for me to send the shoes back for inspection. Then they sent me a brand new pair, even though I had worn the other shoes perhaps 20 times. I have no complaints. I have five pairs of Ecco, and I’ve encountered no other problems. They feel great.

  45. Linda e on April 8, 2013 at 6:03 pm

    Okay- I’ve officially read enough. I decided to google “Ecco gluey soles” and have gotten an earful. I called Ecco and she told me my husband didn’t wear his shoes enough and they may not be able to reimburse me if the shoes are over a year old. In the meantime, I have new hardwood floors with the Ecco emblem stamped everywhere because darling didn’t look down that day. I have mopped and cleaned and still can read my floor. This is crazy and they should be held accountable. Getting a coupon IS NOT A SOLUTION- who is holding them accountable?

  46. Richard R on April 17, 2013 at 9:59 am

    I’ve owned many pairs of Ecco shoes since the mid 90s. Just recently I bought a pair of Fusion Moc Toe shoes. The soles disintegrated after only about 1 year. I sent them to Ecco and they replaced them no questions asked. Now 8 months later the replacement shoes are showing signs of some kind of dry rot on the rubber soles again. I’ve probably owned a good 15+ pairs of Eccos as they are the most comfortable shoes ever, but recently their quality seems to be lost…mostly in the sole.

  47. Bonnie Pfeiffer on May 7, 2013 at 2:53 pm

    I am a real estate agent in Tidewater Virginia and when ou office tours new listings weekly the agents have noticed this disintergration problem with our shoes–not only Ecco shoes–but all fine shoes–ugh!
    We think the roads are being treated with chemicals that are causing the problem; does anybody have information to support our claim? It seems to be worst if the roads are damp. Thanks for your help.

  48. curtis on May 13, 2013 at 2:15 pm

    Pair I’m wearing at work right now is literally disintegrating. Ridiculous and embarrassing. I have bought many pairs of Ecco’s before and really liked them until now. This is unacceptable and I will try to get a refund/voucher for sure.

  49. Simon on July 26, 2013 at 4:10 pm

    Like many, I love how Ecco’s fit me and how comfortable they are. I’ve had many pairs over the past maybe 18 years. Of the 6 or so pairs I have right now, 3 are shedding enough PU to make them basically unwearable. I’ve thrown out others before, I just hadn’t realised at the time how systematic it is.

    Have contacted customer service (form on website now limited to 250 characters, or slightly bigger than a text message), will see if I get any response.

  50. H. Lee on July 28, 2013 at 8:39 pm

    I currently own 5 pairs of Ecco men’s shoes. 3 of which are the Ecco Track II’s. The very 1st pair, I purchased from Nordstrom and were immediately surprised how comfortable they felt on my feet. This was back in 1999. Since I have a collection of tennis shoes as well, they were only worn during the weekends, but sometimes left on the garage shelf for month before they were touched. Well, yesterday I dug them back out to wear to dinner and the bottom sole was extremely sticky–thought I must have stepped on something very sugary the last time I wore them. However, as I walked on them more, chunks of my sole starting to fall off! I was shocked…my most comfortable $200/pair of shoes were literally falling apart!

    Today, I went to my local Nordstrom’s and spoke to a men’s shoes salesperson and described to him what had happened to my Ecco’s yesterday evening. He was well aware of the history of these shoes and he offered me a brand new pair right there and the spot. Went immediately home, grabbed the old pair and went back for the exchange. Nordstrom’s is AWESOME!!! Their customer service is second to none!

  51. drew h on August 27, 2013 at 8:46 am

    Same story. Two pair bought a few years ago. Only worn a couple times. One pair disintegrated at a wedding reception a couple weeks ago. I called local Ecco store and they said I could pick up a mailing bag and pay $75 for a repair by a third party. Then wore the other pair to a wake a week later thinking the same thing couldn’t possibly happen. Soles fell apart after about a half hour. Don’t think I’d want to bother having them repaired at almost half the cost of the shoes.

  52. melissa taylor on September 14, 2013 at 8:58 pm

    I bought a pair of expensive Ecco shoes that I wore only one or two times before the bottom got sticky and impossible to wear. I still have them because I could not bear to throw them away. This site has opened my eyes to the fact that the problem is systemic at Ecco. I still want to find a solution. Has anyone tried to remedy the sticky problem with any success?

  53. Ray on September 16, 2013 at 4:46 pm

    My Ecco shoes cracked across the soles. I didn’t bother returning them as they were a present and I’ve no receipt.they were only 3 months old. I won’t buy Ecco again which is crap as I can’t find another comfortable brand but can’t afford Ecco that fall apart after a few months.

  54. Cliff Hughes on September 21, 2013 at 1:52 am

    The soles on my Ecco shoes have fallen apart, whilst the uppers look fine. Same thing happened to my wife’s shoes ~ 2 years ago and we thought it was just a “freak” happening: obviously not from having read so many peoples’ comments!
    Does anyone have an email address for contacting these people? I dont see why I should have phone to lodge my complaint!
    Needless to say: No More ECCO in our family!

  55. zeleznoc on October 2, 2013 at 2:05 pm

    Have loved Ecco shoes for years. Most comfortable I’ve ever worn. However, several have had soles literally rot out & disintegrate.
    Several yrs ago I returned 2 pair of Ecco walking shoes that were replaced with similar style shoes. I’ve worn one of these & other still in box & I think never worn but despite this sole has totally rotted out. Another pair similarly rotted out.
    Called Ecco about the current 2 pair with rotted soles & all they will do is send me a single voucher for $50 towards a new pair. They don’t even want me to return the 2 pair.
    Since shoes all were over $150 & there are 2 pair, $50 is a lousy deal to say the least.
    I will certainly never buy Ecco again.
    Shame since they are so comfortable, but definitely not worth it if don’t stand up.
    Their comments that this is because they were not worn & used enough is pure crap!
    Will never again buy Ecco shoes or any product from a company that fails to stand behind their product.
    This is pretty pathetic

  56. zeleznoc on October 2, 2013 at 2:09 pm

    FYI:
    The “Gummy” soles is merely a prelude to the rubber sole falling apart & big chunks falling off.

    In addition, don’t get this Gummy stuff on your hands because it’s virtually impossible to remove without using an Industrial type of hand cleaner.

    A real Mess

  57. BillJohnson on October 2, 2013 at 5:47 pm

    I had this problem with my shoes and my wife had a pair of boots that disintegrated. We found a local shoe repairer who managed to remove the soles and replace them with a substitute that he ordered specially. That was over a year ago and they are still fine although the cost was about £25 a pair.

  58. Anthony Cronin on October 10, 2013 at 9:07 am

    I have this result with a pair of Eco Treker shoes, the soles are disintegrating and falling apart and becoming sticky, the upper is excellent. I am about to start trying to get a reply. It seems to me the glue used to join one layer to another is the issue an appears to have “attacked” the other layer. like others said, shoes look like I walked through an acid bath.

  59. KC Jackson on October 21, 2013 at 1:07 am

    Glad I found this forum so I now understand that this just didn’t just happen to me. Everything mentioned above happened to me with two pairs of very expensive shoes within a week of each other! Bottom line is Ecco makes a crappy product that I’ll never consider again! Total junk!

  60. ginervitus on October 26, 2013 at 3:46 pm

    Been buying ecco from 1999-2008. second last pair came apart after couple of weeks. All the other shoes up until then were amazing quality. I bought another pair Duh ! and they also came apart after a few months. For the price I was paying for these it is not on. I have had a chat with the people in the shop about the massive decline in quality, but they appear to oblivious to this. It is a real shame because I was a potential customer for life. Now I just buy good quality running shoes for durability and comfort. : ) Their loss !

  61. Keith Thomas on October 27, 2013 at 12:09 am

    This happened to me last night whilst in a supermarket. This is the fourth pair it’s happened to so I started checking around on the internet. I’m shocked to find that it is an epidemic. I live in Thailand where Ecco have a big presence including a factory (5000 employees). I will take my disintegrated shoes into their head office in person and see what happens. If no satisfaction, I will approach the Danish CEO at the Danish Chamber of Commerce in Bangkok,cocktail party, I will be wearing that pair of shoes.

  62. Eleanor on November 2, 2013 at 1:49 pm

    I took my lovely Ecco boots back to the shop in Taunton today because great chunks of sole had disintegrated. I was told that there was no fault just wear and tear so no refund. They didn’t like me leaving the defective boots on the counter, the shop was full of innocent people who have yet to find out about the poor quality of Ecco soles!

  63. Sande Weese on November 7, 2013 at 5:51 pm

    I pulled my years old but not worn Ecco Shakers out of the closet this morning and went off to work. My office floor was gummy and I kept cleaning up bits of black “foam” off the floor. Finally, I check the bottom of my shoes and to my dismay, the entire ball of each shoe was disintegrating before my eyes. The uppers look great but now I’m walking on the inside of the shoes. It doesn’t sound like there will be any compensation. Too bad…nice shoes.

  64. Kathy on November 15, 2013 at 4:01 pm

    This has happened to me twice and neither time was I wearing ECCO shoes. The first pair were ankle boots from LL Bean made by New Balance and they cost about $100. The second pair were a slip on leather Oxford from Cole Haan with Nike Air Soles and they were almost $200. I think it was the material that both pairs of shoes were made out of and they were both about four years old but not worn that frequently.

  65. Sarah on November 24, 2013 at 1:11 am

    Ahh ha! Stumbled across this review while searching the web (with no luck) for ecco heel replacements. I, too, was wearing a pair of ecco suede black v-vamp shoes when all the sudden it seemed as if I’d stepped in something. When I got to my car I realized one of the heel tips had completely disintegrated. I mean, I could understand a rare incident of this happening, but between then and walking into my door the OTHER heel tip also disintegrated. I’m having no luck finding any kind of replacements other than paying to have them mailed off for repair. I will NEVER buy another pair of ecco shoes.

  66. mark on November 28, 2013 at 1:18 am

    Wow… So I had a pair of eccos in the closet for a couple of years. They are basically new. I’ve worn them for 2 days this week, and the soles have almost completely fallen apart. I was at a work meeting and looked down and realized I was in a pile of what looked like dirt – yes it crumbles to that extent, pieces like dirt. Uncool. Found this website. I thus post my story. Will contact the company but not too hopeful about the response.

    Something missing in this thread ae the model names. Ive worn Ecco “seawalkers” for years with no problems. These eccos are different, some kind of oxford model? I dont know… I may actually buy seawalkers again because theyve always been great. But this model…… no……

  67. Fazeel Chauhan on December 3, 2013 at 2:53 pm

    1) One pair of Ecco, $125, after a few weeks the stitching near the heel was bothering me. Took it back to Nordstroms, they said mail it to Ecco. Mailed it to Ecco and they returned the shoes without any notes or comments. Ecco did nothing. This meant a company not to be trusted for quality or customer service
    2) One pair of Ecco, $140, same issue as mentioned above by many folks, the heels crumbled, disintegrated, pieces broke off. I’ve filed a complaint with California Consumer Affairs office. Nordstroms says mail it to them

  68. Peter Venkman on December 19, 2013 at 11:29 pm

    Let me add my name and story to this long list of sticky Ecco shoe bottoms – same story as many before me; I pulled these out after a few years, uppers looked fantastic. first few steps out of the closet and I thought I had stepped in something, tried cleaning the bottoms to no avail – these things are like walking around with fly paper. I’ve got plenty of other shoes in my closet that don’t get daily use that are holding up fine. High priced garbage…

  69. Mary at midnight mass Christmas 2013 on December 25, 2013 at 10:49 am

    All stories are all too familiar. My Via Spiga boots with platform soles fell apart as I stood during midnight mass on Christmas eve. Embarassing!! I could barely focus on mass thinking about how I would leave the pew to get out of church. First time to wear the boots after buying them several years before. Upper boot looks great! Soles disappeared in sprinkles on the ground as I walked to my car. Has anyone had this problem with Via Spiga shoes before? Had same problem with pair of Clarks mules before. Tossed those out. Want to complain to company about these. Is this company connected to Ecco? Agree that the shoes are high priced garbage!!

  70. Robert Greenwood on December 26, 2013 at 8:59 am

    I have had many pairs of Ecco Track walking shoes and boots over the last 15 years.My work means getting on and off backs of lorries and leather soles are dangerous.Track shoes are so comfy I also started buying their boots for walking there so expensive I bought a second pair I saw on ‘Sale’.
    Because the first ones wore so well I left pair 2
    in the closet for 5 years +. As the first pair were looking scruffy put the new ones on for our Chistmas walk only went a couple of miles, all the pimples on sole coming away and sole all sticky.
    Will contact Ecco after holiday and am worried about new shoes bought last month but these do have
    ‘TPU’ on sole and seem to be a harder compound.Hope Ecco are going to do something about boots uppers are brand new but when you turn them over Urrrgg!

  71. Maryann on January 3, 2014 at 2:31 pm

    After reading these reviews, I see that I am not the only person with the problem of the soles disintegrating. I have a new complaint, however. I have two pairs of Ecco shoes bought sometime back in the ’90s. Shortly after purchase I noticed big chunks of the soles falling out. I did nothing about the shoes for years and then finally brought them to a shoe repair shop that charged me $40 apiece to resole them. After about a year, the soles began separating from the shoes. When I brought them back to the repair shop, I was told that this type of shoe couldn’t be repaired. I was never given a satisfactory answer as to why they were repaired in the first place, so I will be filing a complaint with the BBB. When I called Ecco, they told me that since the shoes had been resoled by someone else, all they could do was send me a $50 coupon good for online purchase of new shoes. They also referred me to a company in CA called Newsole which said they could repair them. Needless to say, I will never purchase another pair of Ecco shoes again. I am out $80 and neither of the above alternatives is acceptable.

  72. Ann Walsh on January 14, 2014 at 8:52 am

    Some comments I understand but how long do people think shoes last? If a shoe lasts more than 3 years its a major plus in my opinion. Surely the sole of a shoe gets eroded with wear & tear…

  73. Rob Shapiro on January 19, 2014 at 10:59 am

    Same thing happened to me. Bought a pair of ECCO loafers a few years ago. Wore them sporadically, at least 25 times per year . Last night at a nice event, the heels of BOTH shoes “blew out” simultaneously and huge chunks of black rubber heel were hanging and protruding under my feet making me look like a circus clown or a homeless person. No more Ecco for me.

  74. Georgina Connor on January 24, 2014 at 10:38 am

    I wore a pair of my work shoes ( retired in 2009, but these had been worn very few times ) when I had travelled 100 miles to attend a committal service. The soles disintegrated just as others have reported. I had to make an emergency visit to a shoe shop in order to replace them as I hadn’t taken a spare pair with me. Walking in a pair of disintegrating shoes was not a pleasant experience – I originally thought that I had trodden in dog poo as the soles shed themselves all over my friend’s floor. As my feet have stayed the same size for years, I have a large collection of occasionaly worn shoes, and this was the first pair that had disintegrated. However, the same happened the following week when I put on another pair ( I used to alternate pairs of shoes at work ). Obviously I didn’t have the receipts but won’t buy Ecco shoes again as they are expensive and I am not made of money. This is a shame as they are so comfortable.

  75. Cristina on February 11, 2014 at 7:48 pm

    Just bought a never worn pair of Ecco shoes, still in the original box, but at a flea market in Amsterdam.
    I bought them because my trainers were wet from the rain, so when I put them on to my surprise they started to disentigrate , they lasted a couple of minutes.
    I’m lucky that I only paid 3 euros for this pair. I have had Ecco shoes that I have bought from their store and have been very happy.
    After this incident and reading the other stories I ‘ ll not be buying Ecco shoes again. They are expensive and obviously not reliable.

  76. josh on February 21, 2014 at 9:41 pm

    My pair disintegrated after about 6 years too, both shoes were split at the ball of the foot where most flexing occurs and one heel just cracked off. They were only used for nice occasions and still had lots of tread left. The leather uppers were still good so I had a cobbler put some vibram soles on them and expect them to last at least another decade.

  77. Dave B on March 26, 2014 at 9:01 pm

    Another person with a beautiful pair of Ecco shoes that are worthless. I took them to the local Russian shoemaker to re-sole, he says he can’t because of the way the last is connected to the sole. He said; “Ecco has great uppers, but really poor soles”.

    That pretty much sums it up. $200 into the dumpster. I probably wore them 6 times.

  78. David on April 1, 2014 at 4:22 pm

    April 1, 2014
    Love my ECCO’s..Not so much any more.
    Went to polish the lovely uppers yesterday and found the soles cracked in the middle, side to side. Don’t expect that in an expensive shoe. Not even 2 years old. Amazing the number of quality retailers who give these shoes such glowing recommendations.

  79. j ross on April 4, 2014 at 9:35 pm

    i took my eccos out of the closet today the sides of the shoes had disintergrated and soles away from upers, store said they would not replace them.

  80. Sharon on May 1, 2014 at 4:01 am

    My husband just took his Ecco shoes out of the box,he brought them a couple of years ago but never has worn them, found the soles were sticky. Wanted to take them on a trip. Glad I found this site he could have been walking around in shoes without soles.

  81. spers on May 17, 2014 at 5:21 pm

    I recently bought a pair of Ecco Women Biom Hike from an international Ecco retail shop. But the shoe bothers the heel from first time trying. It is totally intolerable even when wearing for one hour in the house. The insole is leather and is tough and hard at the back and the colored plastic part at the heel has deformed the inner shape of the boot in the back part, caused it to have a bumpy part inside the boot which bothers a lot. I go mountain climbing very often. It has been 15 years that I only use ecco hiking shoes and they have always been perfect. But this time the design has a problem. I took the shoe to the retail store where I bought it but they say as I have bought it in a 30% sale they cannot change it with another make or model for me. I still have payed a lot and I really don’t know what to do. It is totally unusable.

  82. Tater on May 17, 2014 at 9:49 pm

    Wow, I haven’t had the kinds of problems that most of the posters have recounted but I have two pairs of Ecco World Class Saddle golf shoes and these shoes have “sole issues” as well.

    I bought both pairs on EBay several years ago. These are somewhat unique in that the World Class Saddle is the only golf shoe they make with a leather sole. I bought these new for around $100 each. Now they retail for over $400 and picking up a pair on EBay for $200 is a bargain.

    Well, last year one pair was getting pretty well worn and I wanted to get them resoled. It was then that I learned that these shoes are not able to be resoled. CRAZY. One of the reasons to buy a leather soled shoe is that it can be resoled. Oddly, Ecco is about the last manufacturer to make leather soled golf shoes; Florshein, Johnston & Murphy, Etonic, threw in the towel years ago. Foot Joy gave up the ghost two years ago so those of us that love classic “dress style” golf shoes with leather soles are SOL.

  83. Astra on May 26, 2014 at 5:31 am

    I’ve worn ecco shoes for many years but the last two pairs I bought didn’t last much more than a year because the soles disintegrated. Why do the laces last longer than the soles?

  84. jaklin on July 14, 2014 at 11:07 pm

    I bought sandle from Ecco in the mississaga and as we know Canada has short summer and this year when I tried to wear them the stiches came out..I called Ecco company in the Toronto they told me sent the shoes and we will refund your shipping cost and we will replace it with new one…once they recieve my sandal they said we are paying for your shipping cost and we do not have the same size and style of your sandle you must take anothe shoes…and I found Ecco Retailer in Eaten centre which had the same size and style but they did not willing to get from them and they sent me back my defective sandle..

    I do not understand what is warranty and what is the point of the buying shoes and not wearing it..then return it …shame on Ecco in canada at head office by saying we are standing behind our product

  85. Omid on July 25, 2014 at 7:25 am

    I bought a pair of ecco Biom trainer shoes in 2013 in Malmo, Gustav Adolfs Torg 8, Sweden for 1400 SEK ( about $200), after a year of light use I have noticed that the sole on both side of my shoes cracked. I undrestand wears and tears but this is a first time observing such a defect. I took the shoes to the store and I explained my concern regarding this defect, a rude lady at the ecco store accusing me that I used the shoes a lot and that is why it has been cracked. I used my Nike training shoes for three years for training and I have never seen such a thing or any other shoes that I bought. Anyhow, I contacted the customer service in Denmark by e-mail and no respond, after my second e-mail they said that it will be forwarded to Swedish customer service and I still did not get any response after two weeks.
    Very expensive shoes and I paid for the quality which is not there so ecco shoes not worth investing since you can buy another brand with better quality…I personally was a big fan of ecco shoes but now I am very disappointed and I would never deal with this brand anymore since there is no good customer service and guarantee that I expected from the ecco.

  86. No More Ecco on August 19, 2014 at 8:46 pm

    I nearly fell when I got off my car yesterday morning. A big chunk of my left ECCO rubber sole came off causing me to lose my balance. A couple of steps further to my office, the same thing happened to my right shoe. I think the grooves on the sole went too deep causing pronounced weak points
    This pair of ECCO was about 18 months old and I wore them in rotation among 9 other pairs of shoes. I paid about $200 for them, not really expensive but not exactly cheap either but I have seen shoes cost a lot less lasting a lot longer.
    After seeing other comments, I shall buy no more ECCO though they are quite comfortable to wear.

  87. Bob graviano on September 17, 2014 at 2:27 am

    Two pair with sole problems. Black dress, soles literally flaked/broke apart into small pieces. As if I had stepped in an acid bath. Had them resoled at my cost and are not the same. Brown pair, wore for one year, the soles have now completely pulled away from the upper leather/shoe, from front to back. Made in China. No manufacturing quality control. Suspect the expensive spec’d glue has been substituted with Chines made knock off product. Ecco needs to join the 21st century in managing their nose picking manufacturing partners. You cannot sell a $150 shoe that falls apart. I will take both back to Ecco, if I don’t get some reimbursement, i will never buy another pair. they are comfortable. I have a third new pair that I will start wearing tomorrow. Great design, horrible manufacturing and quality control execution.

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