WITH UPDATE (below)
There I was at a formal party, wearing a black suit and a beautiful pair of Ecco shoes (lace-up OxfordsÂ which list for $159-$187), when I felt like I had stepped in something. The soles of my shoes suddenly got sticky and when I looked down, big pieces were falling off. Right there at a formal gathering!
I have only worn the shoes twice, and my mind started racing. Did I pass through some kind of acid bath on my way here? Did the carpet cleaner somehow get chemicals in my shoe closet? Were they in heat, cold? None of those was the answer. And as the night wore on, I grew more and more frustrated. My shoes were dissolving and leaving black pieces everywhere and I didn’t have a clue why.
Let me say this: I’ve been a big fan of Eccos and have owned 20 pairs over the years. I’ve recommended them to my friends. They are expensive, but up until now, have always been worth the money. In fact, I sent three pairs of their hiking boots to Haiti, in the wake of the earthquake, thinking that was something people could really use.
So what was this mystery shoe ailment? The minute I got home, I typed this sentence into Google: “My Ecco shoes started disintegrating,” and voila! and Thank the heavens and Al Gore for the Internet. There were hundreds of other complaints by people saying the same thing. Some said their shoes were older and hadn’t been worn; others said they were fairly new.
I’m religious about checking reviews before I buy things, but never before noticed the complaints about Eccos. In fact, I recommended them to George Gombossy, our fearless leader here, and he bought two pairs, one of which disintegrated after six years.
Mine were a couple of years old, but only worn a couple of times. I don’t get it. This reminds me of Toyota and a major company ignoring big problems. There are complaints on the boards dating back to 2007. I am writing the company and will keep you posted on what it says and does.
UPDATE: March 15: Ecco sent me an email saying the company will send me a shipping package so it can inspect the shoes. From the commenter below, this is a good sign that the company is taking care of the problem. On the plus side, that’s great. Also, all of my other Eccos have held up well. On the negative…can I risk having my shoes fall apart at another important event?
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