Ct Consumer Complaints















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East Hartford Maxim Healthcare Punished For Myriad Violations, Including Theft Of A Patient’s Money

In lengthy inspection documents, DPH cited the agency for multiple lapses in care, including failing to properly notify patients when services were being reduced or terminated; failing to properly re-evaluate patients’ conditions; failing to maintain a contract for provision of physical, occupational and speech therapy services; and failing to maintain an adequate staffing ratio of supervisors to direct service staff. The agency had one clinical services supervisor responsible for overseeing 22 full-time caregivers; the state requires a ratio of one supervisor for every 15 employees.